Service Desk Support

3 days ago

Manawatuwanganui, New Zealand Northcloud Full time

Help Desk & IT Support (Information & Communication Technology) As part of our Service Desk Team you must work well in a team environment and demonstrate enthusiasm for learning new technologies and products.We're looking for someone interested in developing and progressing in a successful career in ICT. To reinforce this, ongoing study and professional development will be strongly encouraged and supported. You will be someone who wants to share our long-term goals and takes a holistic approach of being a part of a fast-paced high growth business.Key Responsibilities:An excellent phone mannerProviding technical support for NorthCloud customers across a range of technologies and industriesSupporting all clients, no matter how big or smallEnsuring NorthCloud clients receive gold class customer serviceMaintaining up to date time records and technical documentationTo be successful in this role you must:Have excellent communication skills, both verbal and writtenBe passionate about delivering outstanding customer service at all timesHave a good knowledge of PC and server hardware, Operating Systems and Office productsHave ICT certifications and ideally some experience working in the ICT industryHave a strong work ethicBe a self starter and a great team playerAll about NorthCloud:NorthCloud is Northland's premium B2B (Business to Business) technology partner, we take the complexity out of finding the right solutions to meet our client's technological needs. We've been a part of the Whangarei community for over 35 years have built a strong reputation for quality service and reliable solutions. Our full suite of ICT products and services are used by businesses big and small, from local to national, ad hoc to fully managed outsourced services. NorthCloud has longstanding customer relationships for a reason – we put quality customer service at the forefront of what we doOur services include:Hosted data and serversManaged voice solutionsFully managed networks & InternetManaged backup and recoveryManaged securityOnsite & Remote IT Support ServicesProcurementConsulting and auditingProject managementLife at NorthCloud:We're real people who love workplace happiness as much as you do and we think our passion for our team really showsAs an employer we understand that juggling a busy job, family and/or your personal life can be a stretch so we provide some extras to make life a little bit sweeter.The successful applicant will not only have an awesome new role with fantastic colleagues and an employer who passionately promotes further (relevant) education, but also will benefit from:Daily breakfastA mini inhouse gym (& shower facilities)Heavily discounted Kensington Fitness membershipsDiscounted rates on holiday homes throughout New ZealandPaid day off on your birthdayA fantastic social clubDiverse and inclusive work environmentDiscounts from our Partner BusinessesWhy do we do all this?Our three directors were employees of NorthCloud before they bought the business nearly 11 years ago and they understand the importance of being an employer who helps you thrive. Our workplace culture is hugely important to us and as a result we have an awesome team who lift each other up and work hard together to achieve our goals. We are looking for the best of the best, people who want the opportunity to grow and be a part of our family.You must already have the legal right to live and work in New Zealand to apply for this positionAgree to a criminal history checkConsent to random drug testing Your application will include the following questions: How many years' experience do you have as a Service Desk Role? Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? Do you have technical support experience? Have you worked in a call centre before? Report this job advert Don't provide your bank or credit card details when applying for jobs. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. Researching careers? Find all the information and tips you need on career advice.
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