Netsuite Lead

4 weeks ago

Wellington, New Zealand Talent Army Full time

Contract/TempAbout the RoleWe are seeking an experienced Netsuite Lead to provide technical support and drive improvements in the Netsuite application. In this key role, you will lead Level 3 application support, resolve escalated issues, and collaborate with internal and external stakeholders to ensure the effective operation of Netsuite systems across multiple time zones.Key Responsibilities:Level 3 Application Support: Provide technical support and manage escalated incidents within the Global Applications Services team.Vendor Collaboration: Liaise with vendors to manage contracts and application changes, ensuring best practices are followed.Process Improvement: Develop and standardise Netsuite processes, roles, and licenses across all regions.Documentation: Create and maintain detailed technical and system documentation.On-call Support: Provide out-of-hours support as needed.Key Requirements:3+ years of experience in managing and supporting Office 365 services (Word, Excel, Outlook, SharePoint, etc.).3+ years of experience in application support (experience with Netsuite preferred).Strong problem-solving, analytical, and documentation skills.Experience with Azure Active Directory, RBAC, and application security.ITIL Foundation certification is advantageous.Ideal Candidate:Customer-First: Understands customer needs and delivers solutions that exceed expectations.Collaborative: A team player who works across departments and regions to achieve shared goals.Proactive: Anticipates issues and implements solutions before they escalate.Adaptable: Comfortable working remotely and managing responsibilities across time zones.If you are interested in this role please either reach out to us directly or apply and we will be in touch
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