Administrator (Maternity Cover Fixed Term)
6 days ago
Administrator (Maternity Cover Fixed Term)We are looking for someone with good communication and computer skills, who works well in a team and is able to be flexible, working extra hours when required to cover for colleagues' holidays and sickness.
Previous General Practice experience would be an advantage.
You must have an understanding of the need for confidentiality and you must be calm under pressure.
Duties include receiving, scanning (if necessary) and reviewing all clinical correspondence that comes into the Practice and coding appropriately, along with other administrative duties.Main Duties of the JobDuties can include but are not limited to:Document ManagementAdministering Patient RegistrationsRelaying test results to patientsCall and recall of patients for chronic disease reviewsCall and recall of patients for immunisations and national screening programmesJob ResponsibilitiesDocument ManagementProcess all correspondence received at the practice either electronically or on paper in a timely manner by means of reading, coding, actioning, communicating and allocating.Scanning of paper letters and relevant correspondence and input into patients' electronic medical records.Clinical coding and filing of documents in accordance with agreed protocols.Completing actions e.g.
follow up appointments.Forwarding documents to other clinicians for action as necessary.Filing documents in the patients' medical record.Patient RegistrationsTo ensure that all new patients are registered on the computer system promptly and accurately.Update the database with all patient changes or registration statuses as notified.To process records of patients who leave our list, including deduction requests.Check, monitor and deal with items as they appear in the GP links system.Sort and deal accordingly with any correspondence and manual records received.Liaise with Primary Care Support England (PCSE) as required in relation to patient registrations.Patient Test ResultsTo relay test results to patients in accordance with practice protocols.To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively.To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel.To investigate any queries with patient test results promptly as necessary.To follow up on missing test results as required and record information accurately in the patients' notes.Patient Call and Recall SystemsMonitor clinical performance achievement against targets.Maintain manual and computer-based records relating to Cervical cytology, Childhood immunisations and vaccinations, Health Promotion, Chronic disease management.Operate patient call and recall systems.Person SpecificationOrganised and methodicalSelf-motivatedGood levels of concentrationGood interpersonal skillsAbility to communicate well and succinctlyAbility to adapt to a changing environmentAbility to cope with fluctuations in the volume of serviceCommitted to providing a quality serviceCalm under pressureCommitment to own personal developmentWilling to learn and to undertake further trainingObserves good health & safety practicesFlexibility to provide additional cover when required in order to maintain adequate levels of staffing to ensure continuation of core servicesQualifications5 GCSEs including Maths and English or equivalentSkills, Knowledge, AbilitiesAbility to plan ahead, organise and determine own workload prioritiesAbility to use own judgment, resourcefulness and common senseAbility to work accurately, particularly when under pressure to meet strict deadlinesAn understanding, acceptance and adherence to the need for strict confidentialityAttention to detail and qualityAbility to work independentlyAbility to work well as part of a teamKnowledge of clinical databasesExperienceA good command of English, both in writing and verballyComputer literate, including MS Word, Excel and OutlookEvidence of continual professional developmentPrevious experience of working within a GP Practice or medical environment
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