Cluster Training Manager

2 days ago

Auckland, New Zealand First Security Full time

Join New Zealand's Leading Security Provider – FIRST SecurityAt FIRST Security, we pride ourselves on providing integrated security solutions to a diverse range of clients across New Zealand.
As the country's leader in security services, we believe in fostering true client partnerships and delivering high-quality security services with a focus on genuine value for money.We are looking for an experienced and motivated Cluster Training Manager (CTM) to join our dynamic Operations team in Auckland.
This is a key role that combines security management, customer service, and operational leadership across multiple sites.About the RoleWe are looking for a Training Manager to lead the development and delivery of training programs within our Data Centre environment.
In this role, you will be responsible for creating, managing, and delivering high-quality training programs, ensuring compliance with operational standards, and maintaining accurate training records.
You will collaborate closely with internal teams and clients to identify training needs and support continuous improvement in training effectiveness.If you are passionate about employee development, have experience in training coordination, and thrive in a fast-paced operational environment, we'd love to hear from youKey Responsibilities Include:Training Coordination & Delivery: Develop and manage tailored training programs based on identified needs and client requirements.
Coordinate and support on-the-job training while maintaining accurate records.Training Needs Analysis & Planning: Work with managers and clients to identify skill gaps and develop proactive training plans that align with operational and compliance goals.Training Record Management: Ensure accurate tracking of training activities and certifications.
Regularly update training progress reports and ensure compliance with internal and external reporting requirements.Training Effectiveness & Evaluation: Evaluate training programs to measure effectiveness, gather feedback, and implement improvements to enhance training delivery and outcomes.Compliance & Reporting: Ensure training programs meet industry regulations and compliance standards, preparing regular reports on training progress and certifications.Health and Safety: Ensure training activities comply with health and safety standards and promote a culture of safety within training environments.Core Expectations:Care: Build strong, positive relationships with all team members and training participants, demonstrating empathy and inclusivity.Innovation: Continuously look for opportunities to improve training methods, processes, and technology to enhance the learning experience.Accountability: Own the delivery and success of your training programs, while supporting others in their learning journeys.Integrity: Uphold transparency, honesty, and high ethical standards in all training-related activities.Leadership Capabilities:The Cluster Training Manager will exemplify the 4 E's of Leadership:Empathy: Understand the needs of both customers and staff, building trust and rapport.Energising Experiences: Focus on creating positive, people-oriented training experiences that drive motivation and engagement.Embrace Opportunities: Show resilience, adaptability, and agility in meeting challenges and embracing learning opportunities.Execution Discipline: Plan and execute training programs effectively, ensuring results are achieved and accountability is maintained.About YouTo succeed in this role, you'll need to bring:Proven experience in developing and delivering both face-to-face and e-learning training materials.Strong experience in the coordination and delivery of training programs, ideally within operational or technical environments.Familiarity with Learning Management Systems (LMS) or other training portals for tracking and managing training records.Excellent written and verbal communication skills with the ability to present complex content clearly.Strong organisational skills with the ability to manage multiple training initiatives simultaneously.Experience working within a Data Centre or similar operational environment.Knowledge of compliance and regulatory requirements in training and development.Ability to adapt to new training technologies and systems.What We Offer:A dynamic and supportive team environment with opportunities for career growth.Competitive salary and benefits package.The chance to make a tangible impact on security operations across a key cluster of sites.Ongoing training and development to help you reach your career goals.Join us at FIRST Security – where your expertise helps to protect and ensure the safety of New Zealand's businesses and communities.This position will suit individuals with a strong background in security operations and team leadership, ready to take on the challenge of managing several sites while delivering exceptional service to clients.If you have a proven track record in security management and are ready for a challenging yet rewarding role, we would love to hear from youYour application will include the following questions:How many years' experience do you have as a Training Manager?Which of the following statements best describes your right to work in New Zealand?How many years of people management experience do you have?What's your expected annual base salary?
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