Customer Relations Agent

4 weeks ago


Queenstown, New Zealand Nz Leisure Ltd Full time

Why join us?
Established in 1998, we have over 25 years' experience in the New Zealand rental car industry.
We operate at 24 locations nationwide.
Ezi Car Rental is now a Toyota Financial Services Group Entity company.
The Ezi Commitment Ezi Vision: We endeavour to offer the very best car rental proposition.
It is simple really, as our aim is to be the very best car rental company in New Zealand.
We hope to always deliver: the very best cars; undeniable value and service that we are truly proud of.
Ezi Values: Welcoming, Genuine, Dynamic, Uncomplicated, Efficient.
At Ezi we live our values to help create a more enjoyable journey for our customers, wherever it may take them.
To find out more about us, visit About The role:  We are looking for Customer Relations Agent for our Queenstown branch to provide outstanding customer service to our customers, so they have great, hassle free and enjoyable travels across our beautiful country.
This is a fixed term full-time position with a minimum of 40 hours per week working Monday to Sunday on a rotating roster including weekends and public holidays.
This role is proposed to start in October 2024 and end in June 2025 to cover our staff on maternity leave cover.
Customer Relations Agent play a key role in the company.
As the first and last point of contact with our customers, you are always required to maintain professionalism and display outstanding communication and customer service skills.
This role is responsible for processing rental transactions, ensuring a smooth and efficient counter process for our customers and will contribute significantly to branch incremental sales performance.
As the face of the company, by focusing on the wants and needs of the customer you will have opportunity to positively influence customer satisfaction and retention.
This role will assess vehicle damage, complete fleet tasks and administrative tasks like completing checklists and reports.
Key skills we are looking for:  Full and clean Driver's license1-2 years of demonstrated customer service experience requiredGood communication skillsGood level of computer literacyExperience working within car rental industry and on cars+ system is preferable not essentialWhat is on offer?
Company Incentive programUniformsStaff DiscountsEmployee Assistance ProgramAnnual flu vaccinationsFree parking onsiteWe care and have a real focus on our people and believe that it's OUR PEOPLE that will drive us to the next level of success.
YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND.
Please Note: Only short-listed candidates will be contacted.



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