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Senior Customer Performance

1 week ago

Auckland, Auckland, New Zealand Rockgas Limited Full time

Senior Customer Performance & Improvement Analyst - Auckland or ChristchurchJoin to apply for the Senior Customer Performance & Improvement Analyst - Auckland or Christchurch role at Rockgas.Mo matou - What is our story?Clarus Group safely delivers the vital energy New Zealand needs to thrive today and in the future.
From small beginnings in Taranaki, our Rockgas, Firstgas, Firstlight, Flexgas and Gas Service NZ operations now span the length and breadth of Aotearoa — so you're never far away from our good energy.
Clarus Group is helping drive sustainability by laying the foundations for the decarbonisation of our network and developing green alternatives like New Zealand's first renewable biomethane and hydrogen pipeline projects.
We care about the communities where we live and work and are guided by principles of inclusiveness, kaitiakitanga and excellence.Job DescriptionAre you looking to take the next step in your career as a Senior Analyst?
Put your good energy to our work in our awesome Rockgas team and fill your workday with great people and great benefits.As the Senior Performance & Process Analyst in our new Customer team, you will play a pivotal role in ensuring a great customer experience by analysing and improving our customer-related processes and data to drive customer satisfaction, loyalty, and business performance.In this varied role, you'll be deep diving into customer metrics, providing insights, identifying pain points, recommending and working within the business to implement improvements to both customer interactions, our outsource partner, and internal operational workflows.
This position requires a blend of performance analysis, process reengineering, and collaboration with cross-functional teams to ensure customer success and operational excellence.QualificationsWhat will you bring:As well as having lots of initiative and being able to demonstrate a track record of success in a commercial and/or customer experience focused Business Analyst or Business Improvement role, you will have:A relevant tertiary qualification in a business, commerce or an operations related disciplineProven experience improving customer satisfaction, experience and performance through customer-driven strategies and building tools from scratchExcellent process and analytical thinking skills with an orientation for continuous improvement and innovationA proven passion for customers being at the heart of what you doUnique ability to explain data, insights and improvements to all levels of the businessStrong experience with customer software, systems/tools and CX analyticsExceptional relationship management, change management and influencing skills with the ability to work effectively across teamsPrevious experience in the B2C/retail and within commercial environments would be advantageousWhat's in it for you:You'll be valued for who you are, rewarded for what you do and supported to thrive.
We'll sweeten your (already nicely competitive) salary with a host of extra benefits including a bonus/STI opportunity, additional leave entitlements, flexible working arrangements and free insurances and health checks.
We'll fuel your professional development, keep you at the top of your game and help you build the career you want.
Our award-winning wellness programme recognises you're more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whanau.
You'll get to work in a safe, healthy environment, supported by great people who want to see you succeed.Apply TodayWant a career where your experience and expertise are valued and rewarded?
Want to work where you're supported to succeed and surrounded by great people?
Fill your workday with good energy at Clarus Group by clicking the link below before applications close on 25 March 2025 or get in touch with Jacqui Cummack on ****** for a copy of the full job description.Seniority levelNot ApplicableEmployment typeFull-timeJob functionResearch, Analyst, and Information TechnologyIndustriesUtilities
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