Gaming Machine Attendant

4 days ago

Auckland, New Zealand Skycity Full time

Do you love working within a busy and vibrant environment? Do you enjoy spending your day talking and helping people? We are currently recruiting for full-time customer service superstars to join this awesome team
The casino is far from your typical workplace Our attendants are right in the heart of the action on the main gaming floor, ensuring that our Gaming Machine customers have a top-notch experience every time they visit. In this role, you'll be on the move, helping customers enjoy their time in the casino. Tasks include assisting with minor machine repairs (training provided), answering general queries, and supporting our host responsibility programme by promoting safe and responsible gaming. You'll also help maintain a clean and tidy area by tidying up chairs and removing empty glasses. The role involves a fair amount of walking (typically over 10km during a shift), so it's perfect for those who want to stay active while working
A passion for customer service is essential, and you'll understand the importance of handling confidential information with care. You are someone who can anticipate customer needs, resolve issues with ease, and consistently provide excellent service. With a confident communication style, you'll approach customers in an outgoing, friendly, and positive manner. An eye for detail and a professional attitude are key, as is the ability to know when to apply policy, use your judgement, and escalate matters when necessary. This is an ideal role for someone eager to boost their people skills and gain valuable experience at New Zealand's largest hospitality venue.
To be successful for this role you must:
Be at least 20 years of ageHave a good credit history (for the COA gaming license that is required)Be available for shifts, particularly weekends and nights, as the casino operates 24/7In addition to a competitive salary, we offer:
Meals from $2.50 in our flash new staff cafeteriaSubsidised health insurance through Southern CrossSubsidised staff parking from $5 per dayFree entry to the Sky Tower whenever you wantDiscounts across our Hotels & Restaurants + 3rd party discountsOpportunities for development across the businessPlus many moreE pa ana ki a SkyCity | About SkyCity At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.
SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.
If you're passionate about customer service, a natural at anticipating customer needs, a confident communicator, have an eye for detail and would like to boost your people skills we would love to have you on our team.
We will begin to review applications in January so we will be in contact with you then. Please note: The start date for this role will be on the week commencing the 3rd of February 2025, giving you lots of time with your family and friends before starting your exciting new role with us at SkyCity.

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