Senior Operational Resilience Manager
4 days ago
Our Purpose
At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.
About the team and role
Reporting to the General Manager Enterprise Risk & Resilience, the Senior Operational Resilience Manager will be critical in helping Xero prepare, respond and recover from any disruptive events.
You will lead the coordination and continual improvement of Xero's Business Continuity Management (BCM) Framework and improve the operational resilience of the business to events that could disrupt our operations and/ or adversely affect our customers, reputation and brand.
You will develop a broad network with Xeros across the entire global business and help protect our business by proactively identifying opportunities to reduce the likelihood of significant incidents occurring whilst at the same time ensuring that should an incident occur, it can be dealt with in a manner to minimise the impact to our business and recovery is expedited.
This role is critical in building trust with all our stakeholders and will be a fantastic opportunity to make a difference to small businesses across the globe by helping Xero be resilient to known and emerging risks.
What you'll do
Business Continuity Management:This role is responsible for maintaining and enhancing Xero's BCM framework, ensuring best practices and delivering business value. You'll drive ownership of BCM, build relationships with BCP owners, and foster a resilience mindset across Xero. This involves developing tools, maintaining resources, and providing expert guidance on business impact assessments and continuity planning. You'll also improve crisis management processes, ensure documentation compliance (ISO 27001, SOC2), assess third-party risks, and act as a key contact for BCM inquiries. You'll coordinate testing, provide updates to stakeholders, and maintain a strong understanding of Xero's technology systems.
Risk Management:You will align BCM with Xero's Enterprise Risk Management framework, identifying and mitigating business continuity risks. This includes supporting business functions in risk identification and proactively building resilience. You'll also collaborate with other tech companies to share best practices.
Incident Management:You will build relationships with incident management teams, improving processes and capturing insights for reporting. Ensure alignment with the BCM framework, including escalation to Emergency and Crisis Management teams.
What you'll bring with you
Experience working in cloud/tech company
Strong understanding of key risk management and business continuity management principles and frameworks including risk assessments, Business Impact Assessments, Business Continuity Plans, Disaster Recovery.
Experience building new and innovative approaches to delivering great risk and business continuity outcomes
Experience working cross functionally to support and deliver outcomes in complex and fast moving business environments
Experience communicating with a wide variety of stakeholders, including senior leadership
Experience with driving ownership, action and change
Experience working in a flexible online environment - online, remote, across time zones, collaborative documents
Experience writing papers and reports using clear non-technical language for broader consumption
What success looks like
High engagement across the business with BCM being relevant, impactful and alive
BCM elements of ISO 27001 certification achieved and maintained
Continually improving Xero's ability to proactively identify and managing emerging risks and deal with any disruptive risk events
Why Xero?
Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.
-
Operational Resilience Specialist
4 days ago
Auckland, Auckland, New Zealand Xero Full timeJob DescriptionThe Senior Operational Resilience Manager will play a key role in maintaining and enhancing Xero's BCM framework, ensuring best practices and delivering business value. You will drive ownership of BCM, build relationships with BCP owners, and foster a resilience mindset across Xero.You will align BCM with Xero's Enterprise Risk Management...
-
General Manager, Organisational Resilience
3 weeks ago
Auckland, Auckland, New Zealand Citycare Property Full timeGeneral Manager, Organisational Resilience & Safety Citycare Property builds, operates, maintains, and renews social infrastructure, with a purpose to enhance the wellbeing of our communities.Guided by our shared values of We Discover, We Deliver, and We Care, we strive to make a positive impact across Aotearoa (New Zealand).With a presence in multiple...
-
Resilience Manager
1 week ago
Auckland, Auckland, New Zealand ASB Bank Full timeResilience Manager (12-Month Fixed Term Contract)Maintaining a Business Continuity and Crisis Management framework fit for purpose for the ASB Group.Partner with your stakeholders to strengthen Business Continuity preparedness.Coordinate the response to disruptive events.Key member of the Line 2 Specialist Oversight function.People are at the heart of what...
-
Analyst - Infrastructure Resilience
3 days ago
Auckland, Auckland, New Zealand Transpower New Zealand Limited (Tpnz) Full timeResponsibilities:Work cross-enterprise to provide risk and resilience data and modeling.Provide data for climate-related disclosures and adaptation plan initiatives.Engage in challenging analytical work that will drive significant value.Support resilience and climate change adaptation for critical infrastructure worth $5b, through data collection and...
-
Operational Resilience Manager
4 days ago
Auckland, Auckland, New Zealand Manukau Institute of Technology Full timeJob SummaryThis is an exciting opportunity for a risk professional to join our team and lead our risk management efforts. The successful candidate will have a strong background in risk management, business continuity, and crisis management, and will be able to communicate complex risk concepts effectively.Key Responsibilities:Develop and maintain risk...
-
Technical Resilience Specialist
3 days ago
Auckland, Auckland, New Zealand Everbridge Full timeAbout EverbridgeCompany OverviewWe empower enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events.In today's unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM)...
-
Senior Database Operations Manager
3 days ago
Auckland, Auckland, New Zealand Orion Health Full timeAbout This RoleThis role offers a unique opportunity to work with modern tools, cloud platforms, and a collaborative team to make a meaningful difference in healthcare. As a Senior SQL Server DBA, you will be responsible for managing and optimizing database operations across multiple client environments.This includes owning the health, stability, and...
-
System Resilience Engineer
6 days ago
Auckland, Auckland, New Zealand Xero Full timeJob OverviewThe Xero Chaos Engineering Team is responsible for constantly tuning the operational readiness and efficiency of Xero's services. The team drives enduring reliability at Xero and focuses on improving system resilience by intentionally introducing controlled disruptions into a system to identify weaknesses and vulnerabilities.The goal is to...
-
Grid Resilience Analyst
2 days ago
Auckland, Auckland, New Zealand Transpower New Zealand Limited (Tpnz) Full timeThe OpportunityThis is an exciting opportunity to grow your skills as both an Analyst and Asset and Risk Management professional through broadening and deepening your appreciation of infrastructure resilience, climate adaptation, and resilience modeling.Key ResponsibilitiesDeliver data analysis and modeling to enable risk-based decisions across the Grid...
-
Risk and Resilience Modeller
3 days ago
Auckland, Auckland, New Zealand Transpower New Zealand Limited (Tpnz) Full timeCompany Overview: Transpower New Zealand Limited (Tpnz) empowers the energy future for New Zealand by delivering a net-zero carbon economy and a reliable and secure electricity system. Our people provide diverse perspectives, knowledge, and deep and varied experience which they love to share.Job Description: As a Risk and Resilience Modeller, you will work...
-
Operations Management Director
4 days ago
Auckland, Auckland, New Zealand Consult Lead Full time**Job Description:**We are seeking an experienced Senior Operations Lead to join our team at Consult Lead SHAPE Energy. In this role, you will be responsible for developing and implementing strategies to drive business growth and execute electrical infrastructure projects.Main Responsibilities:Developing and implementing business growth strategiesManaging...
-
Senior Project Manager
2 days ago
Auckland, Auckland, New Zealand Auckland Council Full timeHe angitutanga: The opportunityAuckland Council's Healthy Waters & Flood Resilience department has an opportunity for a Senior Project Manager (known internally as a Senior Healthy Waters Specialist) within the Storm Readiness Team.Reporting to the Manager Storm Readiness Delivery, you will be responsible for managing the planning, design and construction of...
-
Senior Operations Manager
12 hours ago
Auckland, Auckland, New Zealand Star Group Full timeAbout UsAt Star Group, we pride ourselves on providing exceptional experiences for our customers and employees alike. Our commitment to excellence is evident in every aspect of our operations, from the quality of our services to the warm welcome you'll receive upon arrival.Our Ideal CandidateWe are searching for a Senior Operations Manager who embodies our...
-
Area Manager
14 hours ago
Auckland, Auckland, New Zealand New Zealand Government Full timeA dynamic and resilient Area Manager is required to drive and embed a one-team approach within the Inspectorate. This is a new way of working for our Inspector teams, and you will be expected to lead, develop, build and maintain a well-functioning, engaged and integrated Inspectorate team.The ideal candidate will have experience in developing strategies that...
-
Senior English Programme Manager
4 days ago
Auckland, Auckland, New Zealand Ormiston Senior College Full timeAbout Ormiston Senior CollegeOrmiston Senior College is a Y11–13 school with a strong focus on student agency, cultural inclusivity, and personalised learning. We are committed to providing a supportive and inclusive environment that fosters leadership, innovation, and student success.We believe in the importance of building strong relationships with our...
-
Senior Project Manager
6 days ago
Auckland, Auckland, New Zealand Auckland Council Full timeAuckland Council's Healthy Waters & Flood Resilience department has an opportunity for a Senior Project Manager (known internally as a Senior Healthy Waters Specialist) within the Storm Readiness Team. Reporting to the Manager Storm Readiness Delivery, you will be responsible for managing the planning, design and construction of a portfolio of...
-
Risk Management Lead
4 days ago
Auckland, Auckland, New Zealand Xero Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Operational Resilience Manager to join our team at Xero. As a critical member of our Enterprise Risk & Resilience department, you will be responsible for leading the coordination and continual improvement of our Business Continuity Management (BCM) Framework.Your primary objective will be...
-
Senior Media Operations Manager
3 days ago
Auckland, Auckland, New Zealand Television New Zealand Ltd. Full time**About the Role**We are seeking a highly skilled and experienced Senior Media Operations Manager to join our team at Television New Zealand Ltd. In this role, you will be responsible for managing a team of campaign executives in the delivery of all direct media campaigns, from briefing to post-campaign analysis across on-air and online media channels.The...
-
Senior Project Manager
6 days ago
Auckland, Auckland, New Zealand Auckland Council Full timeHe angitūtanga: The opportunityAuckland Council's Healthy Waters & Flood Resilience department has an opportunity for a Senior Project Manager (known internally as a Senior Healthy Waters Specialist) within the Storm Readiness Team. Reporting to the Manager Storm Readiness Delivery, you will be responsible for managing the planning, design and construction...
-
Senior Media Operations Manager
3 days ago
Auckland, Auckland, New Zealand Tvnz Full timeTvnz is seeking a Senior Media Operations Manager to lead our team of campaign executives in delivering exceptional results across all direct media campaigns. This role requires strong leadership and operational excellence to maximise TVNZ's advertising revenue. Key responsibilities include managing a high-performing team, building effective relationships...