Chief Concierge

6 days ago


Auckland, New Zealand Hyatt Hotels Corporation Full time

Chief Concierge - Auckland - Hyatt Hotels Corporation 2 days ago Description We are seeking a highly skilled and experienced Chief Concierge to join our team at Park Hyatt Auckland.
About the Role: The successful candidate will be responsible for effectively monitoring the operations of the Concierge and Bell Departments, as well as Valet and Parking Operations.
They will provide support and guidance to fellow associates to ensure a successful and effective operation, with a focus on maximising profitability while achieving a high standard of service and level of guest satisfaction.
Responsibilities: Lead and supervise day-to-day activities of associates in the department.
Assist Front Office Manager and Director of Rooms in driving Medallia results and guest satisfaction scores (KPI's) in line with Park Hyatt Auckland's goal setting.
Coordinate and supervise the work of the Concierge team members, ensuring they perform duties in accordance with standards.
Deliver exceptional customer service to both external and internal guests, handling all customer-related queries with professionalism, empathy and understanding.
Monitor and maintain concierge logs and record sheets, including Courier logbooks, collected log, Storage log sheets and check storerooms for any unlabelled or unaccounted luggage.
Qualifications: Minimum 3 years' experience in a managerial/supervisory role within the luxury hospitality sector.
Able to work a flexible roster across 7 days a week, including weekends and public holidays.
Holding a Full New Zealand Driving Licence is essential, with manual driving ability preferred.
Geographical knowledge of Auckland is necessary, including restaurants, attractions, recreational activities, transportation systems, etc.
Maintain good rapport with guests as well as external business partners to develop and maintain relationships.
High standards of personal presentation and grooming required.
Legal working rights in New Zealand.
Salary: $NZD 80,000 - $120,000 per annum, depending on experience.
Note: This is an excellent opportunity to join a renowned hotel brand and contribute to delivering exceptional guest experiences.
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