Customer Service Delivery Representative

3 weeks ago

Hawke's Bay, New Zealand Belron Full time

Customer Service Delivery RepresentativeJoin our team as a Customer Service Representative where you'll be the primary liaison between our valued customers and branch network. Your main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns or queries promptly and professionally. Embracing a cross-functional approach, you'll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations – supporting our mission to help keep Kiwis safe on our roads.We have a variety of contracts available that range from 20, 30 or 40 hours rostered between 7:00am and 5:00pm Monday to Saturday.You'll be joining a collaborative and vibrant team, and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries.Location: NZ Napier Support office (105 Ford Road, Onewaka 4110)Hours: 20, 30 or 40 hours rostered between 7:00am and 7:00pm Monday to Saturday.What we're looking for:Prior experience in a customer service role, ideally with phone or administration experience.Excellent communication and problem-solving skills.Confident with computers and using multiple systems.Ability to work independently and efficiently while also ensuring availability to work agreed hours per week rostered between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation within the team (generally once every 3 weeks).What we offer:Full training and support to make sure you have the knowledge, confidence, and ongoing support that you need to excel.Opportunities for hybrid working one day per week after full training.We offer a comprehensive wellness programme, including a free day-to-day health cover plan designed by Southern Cross to help you actively take care of your health and keep costs down.A fantastic reward programme - earn vouchers and discounts across 70+ New Zealand businesses – Groceries, Fashion, Health/Beauty, Home/Garden, Entertainment, Travel/Holiday.We offer a yearly $200 wellbeing fund to support the cost of a variety of activities or initiatives that help to improve or promote your Wellbeing in some aspect.A day's paid leave in your birthday month.We offer our new parents 10 days paid leave to spend time attending appointments or just take time out to bond as a new family.We allow time for you to go out and support your community with a day's leave to contribute to your community in some small way.We also offer development opportunities for your career.Being part of the Belron group brings its bonuses as you can access jobs not just locally but internationally as well.About us – Belron New Zealand (Smith&Smith, Laser and Exceed):Belron is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees. Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith, Laser and Exceed. Smith&Smith is New Zealand's leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand's leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.At Belron NZ, you'll be joining a whanau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded Platinum 2024 EcoVadis Sustainability Rating – putting us in the top 1% of global companies rated by EcoVadis for our social, environmental, and ethical performance.If you're interested in learning more or want to apply for the role, click Apply Now.
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