Head Of Commercial Customer

19 hours ago

Auckland, New Zealand Watercare Services Limited Full time

When the water is healthy, the land and the people are healthy.

Watercare is the largest water and wastewater utility in New Zealand, delivering more than 400 million litres of water to Auckland every day.
Now is an exciting time to join Watercare; we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way.
When you average that out, that's an investment of $2.5 million every day.

It doesn't just stop there; we ensure that sustainability lies at the heart of everything that we do to help protect our water resources for future generations.
This means that we are continuously focused on how we can reduce our carbon footprint with initiatives like solar panels, electric cars, revegetation programmes, and much more.
We really are a company that wants to make a positive difference.

Are you an exceptional team leader who has a passion for providing excellent customer service?
Do you want to work for an organisation that helps provide a lifeline to the people of Auckland?
Then look no further as we have an exciting opportunity for you

Due to an internal move, we currently have a vacancy for the Head of Commercial Customer.

Reporting to the Chief Financial Officer, you will lead the engagement strategy across the business for our 23,000 plus commercial customers.
This role has a particular focus on leading the development and implementation of the commercial customer strategy, setting the direction, policies, and procedures for growth charges, building key industry body relationships, and leading the revenue assurance strategy.
In addition to this, you will be ensuring the delivery of project objectives and supporting outcomes honouring te Tiriti o Waitangi.

You will be responsible for leading a team of customer-focused experts.
With five direct reports and a total team of 17, you will oversee a broad and complex range of activities.
Your leadership will be crucial to driving positive outcomes for both Watercare and our commercial customers.

To be effective in this role, you will have strong people management and leadership skills, with well-developed emotional intelligence.
Along with your excellent commercial acumen, your skills will include:

Business development or corporate account management experience. Sound logic and thinking capabilities - ability to communicate complex information in simple terms. Active listener and solutions-focused. Ability to work cross-functionally and collaboratively towards common goals. Ability to work in a dynamic, changeable environment - be agile and adaptable. Critical thinking and analysis. Ability to prioritise and manage diverse workloads. An understanding of the water industry is desirable although not essential. You will be part of a team focused on continuously seeking new ways to improve customer satisfaction, service delivery, and efficiency.

We offer a competitive salary and staff benefits package including:

Hybrid flexible working Training and development opportunities Life and income protection insurance plans Generous parental leave policy Employee discounts at a range of large retailers Modern offices in the heart of Newmarket with easy access to public transport Discounted Wilson parking On-site free gym. Me pehea te tono mai | How to Apply Come and join our team
If you are looking for an exciting career opportunity with a fantastic team, then please apply online today - www.careers.watercare.co.nz.

Reference # 36717

Posted on 12 Dec 2024

Closes on 09 Jan 2025 09:00

Location(s): Newmarket

Expertise: Call Centre & Customer Service, Financial & Accounting, Marketing & Communications

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