Customer Marketing And Advocacy Manager For An Ai Company

2 months ago

Auckland, New Zealand Thematic Analysis Inc. Full time

We are looking for a Customer Marketing and Advocacy Manager based in New Zealand or Australia .
You have a passion for building customer advocacy to support the expansion and growth of Thematic.
You are a savvy and efficient communicator with a customer-centric attitude.
You also enjoy rolling up your sleeves to work with other teams to solve problems.
About Thematic Thematic is a SaaS platform for customer feedback analysis, powered by the latest AI algorithms and advanced analytics.
Our goal is to empower companies to get clear and accurate insights from customer feedback in a fast and effortless way.
We do this by using Large Language Models and our proprietary AI, visualizations as well as a natural language interface.
We work with the likes of Google, LinkedIn, Woolworths, K-Mart, Atlassian and Doordash (just to name a few).
Our users are researchers, analysts and product managers.
By getting a deep understanding of customer needs, our customers identify how to improve their customer metrics, and grow faster.
We are growing fast and are expanding our Marketing team to help our sales and customer success team get support to grow Thematic faster.
We've been around since 2017 and are a fully remote team of 20+.
Our R&D happens in New Zealand, our sales focus is mainly in the US and Australia.
We use modern tools like Slack, Jira, Ortto, Notion and Zoom for communication and collaboration.
We strive to minimize meetings, but also dedicate time to build a diverse and inclusive company culture.
We are well funded (YCombinator, AirTree) and profitable.
A Customer Marketing and Advocacy Manager at Thematic will be responsible for building and strengthening customer relationships, feedback and advocacy to positively impact acquisition, retention and expansion of Thematic.
This means the successful Customer Marketer will: Have 4+ years of experience in a software company (preferably SaaS) Be a well-rounded marketing individual, with strong experience collaborating with Sales and Customer Success.
Have significant experience working in or with multinational and complex organizations Report to the VP of Marketing, while working cross-functionally across teams to build and align on key marketing messages, supporting these teams to reach their goals Dive deep into engaging customers to get case studies, testimonials, reviews and secure speakers for events and webinar programs (and build out their stories to publish on platforms like Webflow, G2, LinkedIn, YouTube) Drive expansion of Thematic and adoption of new features using marketing campaigns, stellar communication and MarTech tools Be comfortable working in a fast and sometimes ambiguous environment with great attention to detail (yes, we're a startup)
Ideally have experience in, or passion for, Customer Experience, Insights, AI or Research
You will be successful in this role by: Acquiring new customers through strong advocacy programs and case studies Establishing a communications playbook for Thematic customers, to support sales and CS discussions Owning marketing automation software, direct mail campaigns and journeys Increasing referral, review and direct mail traffic to landing pages Increasing the number of active users and referrals for existing customers We love data-curious people and natural communicators, with a personality for developing authentic relationships.
We know someone like you is in demand right now, so why should you choose to work with us?
Well, we take care of our team
You'll work remotely in comfort.
We'll pay $400 per month towards a private or a shared office space (tax free).
Your base salary is based on your skills and is negotiable.
We are flexible in working hours.
Also, we work NZ hours, although occasionally you'll need to flex the hours for US customers.
You will be a part of a smart and high-performing team that makes sure to have fun as well as work hard.
Once you're onboard, you'll get a lot of responsibility and will be a key driver in adding marketing value to sales and customer success.
If you love taking ownership, being accountable, collaborative and transparent with others, you'll love this company.
We organize regular team activities, as well as a weekly Friday sessions where we bond as a team and learn about various topics, or play a fun game.
You'll bond with the team in the annual team retreat.
We've taken our entire team to both Hawaii and New Zealand in the past
If any of the above resonates with you, we want to hear from you
#J-18808-Ljbffr

  • Customer Marketing And Advocacy Manager For An Ai Company

    3 weeks ago

    Auckland, New Zealand Thematic Analysis Inc. Full time

    We are looking for a Customer Marketing and Advocacy Manager based in New Zealand or Australia .You have a passion for building customer advocacy to support the expansion and growth of Thematic.You are a savvy and efficient communicator with a customer-centric attitude.You also enjoy rolling up your sleeves to work with other teams to solve problems.About...

  • Customer Advocacy Manager

    5 months ago

    Auckland City, New Zealand AA New Zealand Full time

    **What You'll Be Doing | Mō te Tūranga** In this newly created role, the Customer Advocacy Manager oversees AA's complaints management framework and program, including leadership of the operational team that support the current way of working. They champion and maintain strong customer advocacy practices to enhance satisfaction, working across business...

  • Senior Ux/Ui Designer

    3 weeks ago

    Auckland, New Zealand Morningside Ai Full time

    Morningside AI is looking for a UX/UI Designer to join our team full-time in Auckland, New Zealand.About Morningside AI: We're a dynamic company experiencing rapid growth, co-founded by one of the leading educators in the AI space.Our focus lies in pioneering state-of-the-art artificial intelligence solutions and empowering agency owners and small businesses...

  • Senior Ux/Ui Designer

    4 weeks ago

    Auckland, New Zealand Morningside Ai Full time

    Morningside AI is looking for a UX/UI Designer to join our team full-time in Auckland, New Zealand.About Morningside AI:We're a dynamic company experiencing rapid growth, co-founded by one of the leading educators in the AI space. Our focus lies in pioneering state-of-the-art artificial intelligence solutions and empowering agency owners and small businesses...

  • Ai Mentor

    1 week ago

    Auckland, New Zealand This Is An It Support Group Full time

    Our Vision Building the World's Leaders of Tomorrow.Our Mission Creating the Education system for the 22nd Century.About the Company As part of the suite of Crimson business divisions, newly founded Delta Institute offers a suite of extra/super-curricular related products with a clear focus on equipping students with the "delta factor" in their profiles....

  • Customer Advocacy Specialist

    2 months ago

    Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Customer Advocacy Specialist**: - **Reference**: 36148 - **Posted on**: 30 Sep 2024 - **Closes on**: 09 Oct 2024 10:57 - **Locations**: Auckland - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: Customer Advocacy Specialist.pdf **What You'll Be Doing | Mō te Tūranga** As a **Complaint Advocacy...

  • Marketing Manager

    3 weeks ago

    Auckland, New Zealand Green Gorilla Full time

    We are seeking a well-rounded, energetic, adaptable and experienced Marketing Manager to join our Green Gorilla team. This is a standalone role that is hands-on and requires a motivated individual with a strategic mindset and strong attention to detail. As part of our dynamic team, you will manage the planning and implementation of marketing strategies and...

  • Marketing Manager

    3 weeks ago

    Auckland, New Zealand Green Gorilla Full time

    We are seeking a well-rounded, energetic, adaptable and experienced Marketing Manager to join our Green Gorilla team. This is a standalone role that is hands on and requires a motivated individual with a strategic mindset and strong attention to detail.  As part of our dynamic team, you will manage the planning and implementation of marketing strategies...

  • Marketing Manager

    4 weeks ago

    Auckland, New Zealand Green Gorilla Full time

    We are seeking a well-rounded, energetic, adaptable and experienced Marketing Manager to join our Green Gorilla team. This is a standalone role that is hands-on and requires a motivated individual with a strategic mindset and strong attention to detail.As part of our dynamic team, you will manage the planning and implementation of marketing strategies and...

  • Data-savvy Customer Success Manager for An Ai

    5 months ago

    Auckland City, New Zealand Thematic Full time

    We are looking for a data-savvy Customer Success Manager **based in New Zealand**. You are passionate about data with some technical chops, and are unafraid of rolling up your sleeves to solve problems. You also have a customer-centric attitude and a passion for building authentic relationships over time. **About Thematic** Thematic is a SaaS platform for...

  • Customer Advocacy Specialist

    2 months ago

    Auckland City, New Zealand AA New Zealand Full time

    **What You'll Be Doing | Mō te Tūranga** As a **Complaint Advocacy Specialist**, you will champion the AA's continuous improvement goals by investigating and resolving customer complaints across all divisions. You'll work closely with various business units, ensuring that resolutions meet both customer and business needs. Through your professional...

  • Marketing Manager

    3 weeks ago

    Auckland, New Zealand Green Gorilla Full time

    We are seeking a well-rounded, energetic, adaptable and experienced Marketing Manager to join our Green Gorilla team. This is a standalone role that is hands-on and requires a motivated individual with a strategic mindset and strong attention to detail.As part of our dynamic team, you will manage the planning and implementation of marketing strategies and...

  • Assistant Marketing Manager, Customer Engagement

    5 months ago

    Auckland City, New Zealand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • On-site Ai Customer Success

    1 week ago

    Auckland City, New Zealand Didero Full time

    **About Us**: Didero is a cutting-edge AI startup founded by a team of successful entrepreneurs and cutting-edge engineers from Stanford, MIT and Harvard. We are building the world's first advanced AI procurement agents to automate 90% of routine procurement tasks. Read more about us in a about us in TechCrunch funding or in the ! We’ve also been awarded...

  • Ai Mentor

    3 weeks ago

    Auckland, New Zealand Crimson Education Full time

    Our Vision Building the World's Leaders of Tomorrow.Our Mission Creating the Education system for the 22nd Century.About the Company As part of the suite of Crimson business divisions, newly founded Delta Institute offers a suite of extra/super-curricular related products with a clear focus on equipping students with the "delta factor" in their...

  • Product Marketing Manager

    5 months ago

    Auckland City, New Zealand FileInvite Ltd Full time

    Join an innovative global software company based in New Zealand - Voted one of New Zealand's top tech Companies for two years running - Opportunity to make an incredible impact in a people first culture - Established wellness program with innovative benefits - With a hybrid work environment **About Us** FileInvite transforms the way companies collect...

  • Ai Mentor

    1 month ago

    Auckland City, New Zealand Crimson Education Full time

    **Our Vision** Building the World’s Leaders of Tomorrow. **Our Mission** Creating the Education system for the 22nd Century. **About the Company** As part of the suite of Crimson business divisions, newly founded Delta Institute offers a suite of extra/super-curricular related products with a clear focus on equipping students with the “delta...

  • Group Ai Product Manager

    17 hours ago

    Auckland City, New Zealand IDEXX Full time

    Searching for a global SaaS product with great purpose to manage? Come flex your Product Management, Artificial Intelligence, and leadership skills and help us deliver delightful software to our global customers. As Idexx Veterinary Software continues to scale, we're looking for a Group AI Product Manager to take ownership in the product space for ezyVet,...

  • Senior Marketing Manager

    3 weeks ago

    Auckland, New Zealand Zuru Toy Company Full time

    ?We are looking for an exceptional Senior Marketing Manager to join one of our fastest growing brands!In this exciting role, you will lead everything Brand Marketing for Rascals, the #1 Nappy Brand on TikTok, including overseeing marketing strategy and initiatives within our largest global markets: ANZ, US, Canada, and UK!?ZURU is on a mission to disrupt...

  • Senior Marketing Manager

    3 weeks ago

    Auckland, New Zealand Zuru Toy Company Full time

    ?We are looking for an exceptional Senior Marketing Manager to join one of our fastest growing brands!In this exciting role, you will lead everything Brand Marketing for Rascals, the #1 Nappy Brand on TikTok, including overseeing marketing strategy and initiatives within our largest global markets: ANZ, US, Canada, and UK!?ZURU is on a mission to disrupt...