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On-site Ai Customer Success

1 month ago

Auckland City, New Zealand Didero Full time

**About Us**:
Didero is a cutting-edge AI startup founded by a team of successful entrepreneurs and cutting-edge engineers from Stanford, MIT and Harvard. We are building the world's first advanced AI procurement agents to automate 90% of routine procurement tasks. Read more about us in a about us in TechCrunch funding or in the We’ve also been awarded the prestigious and named a. We’re backed by several of Silicon Valley’s top investors.

**The Opportunity**:
Are you a driven, resourceful, and highly independent generalist looking for a unique challenge? We are seeking an Implementation Consultant to spearhead the rollout of our AI-native platform, Didero, and Xero ERP at a leading New Zealand port company. This initially six-month, full time consultant role offers a rare opportunity to immerse yourself in a dynamic industry while working directly with our customers across New Zealand and at the forefront of AI technology. Ideally this project can serve as the starting point for a long term relationship, with you growing into our first customer success lead in the APAC region.

**Key Responsibilities**:

- **Train & Empower**: Conduct hands-on training sessions with local staff, ensuring they master the new tools and understand their transformative potential.
- **Process Optimization**: Dive deep into existing procurement and finance processes, identify inefficiencies, and design a future-state blueprint that leverages automation.
- **Change Management**: Win over a workforce accustomed to legacy systems by clearly communicating the benefits of modernization and gaining their buy-in.
- **On-the-Ground Leadership**: Travel extensively across New Zealand to collaborate with port operations teams, making a tangible impact on-site.
- **Strategic Influence**: Act as the critical link between our customers and Didero’s product and engineering teams, bringing invaluable insights and shaping our product roadmap.

**Why This Role?**
- **Autonomy & Impact**: You'll be in the driver's seat, managing significant responsibilities with mínimal oversight.
- **Career Growth**: Potential to transition into a full-time position with global travel, or even spearhead Didero's expansion into Australia and New Zealand.
- **Build Your Network**: Work alongside seasoned entrepreneurs from McKinsey and BCG, senior London investment banking executives and top Silicon Valley firms, in a high-energy, innovative environment.

**What We’re Looking For**:

- **A Rockstar Generalist with ERP experience**: You thrive in fast-paced environments and are comfortable wearing many hats—from trainer to process architect to change agent. ERP experience is a big plus, especially of Xero.
- **Exceptional Communicator**: Your written and oral communication skills are top-notch, enabling you to influence and inspire diverse teams.
- **Data-Driven & Tech-Savvy**: You’re very confident with numbers, analyses and technology, with a knack for turning data into actionable insights.
- **Self-Starter**: Highly autonomous, you’re ready to take ownership and drive projects to completion without constant direction.
- **Relentless Drive**: You have a burning desire to make a difference, pushing through challenges with determination and grit.
- **Ambition**:If you succeed in this role, the sky’s the limit. We’re looking for someone who thinks big and is excited about the opportunity to join one of Silicon Valley’s top AI startups and become part of the founding journey.

**Bonus Points**:

- Experience at a management consulting firm or similar profession.
- Proven track record in change management or process improvement roles.
- Experience using ERP systems, in supply chain management and in finance processes.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months