Clinical Lead

3 weeks ago

Auckland, New Zealand ThroughLine Full time

Psychology, Counselling & Social Work (Healthcare & Medical)

Full time

At ThroughLine, we’re driven by one purpose: to ease every emotional crisis. It’s ambitious and bold but we really believe it We are a team of mental health innovators and software engineers on a mission to make accessing emotional support effortless, personal, and universal.

As social media and tech platforms face growing scrutiny over mental health concerns, we offer solutions that effectively support their users in need. We power support experiences on some of the world’s most influential platforms—like Google, YouTube, Discord, Roblox, and Twitch—connecting users to life-saving resources across 140 countries. From suicide and anxiety to domestic violence and eating disorders, we’ve already impacted millions.

But we’re just getting started. We've learned what keeps people from seeking help and we’re well positioned to solve it. That’s where you come in.

The role

Despite the availability of help, fear, stigma, and uncertainty keep too many people from accessing support. And, if you do get up the courage to reach out, finding support is like navigating a labyrinth. At ThroughLine, we’re breaking down these barriers by building the front door for emotional support—an AI care navigator that provides personalised real-world referrals while easing the psychological barriers that often get in the way.

As Clinical Lead, you will ensure this experience is clinically safe, effective, and compliant. You’ll design conversational flows, implement safety protocols, and develop clear metrics to measure impact—all aimed at reducing fear and empowering people to take action.

Collaborating with product and engineering teams, you’ll refine and improve our AI through data-driven insights and user feedback. Beyond the product, you’ll represent ThroughLine’s clinical integrity to customers, providing expert advice to our partners and customers as they adopt and trust our products.

What you’ll work on

You’ll make meaningful contributions by:

  • Designing clinically safe and effective conversational AI experiences, while establishing clear metrics, safety protocols, and compliance standards.
  • Analysing conversation data, clinical outcomes, and user feedback to continuously improve the experience.
  • Providing clinical expertise to customers, helping them get the most out of our products.
  • Building and managing a global Clinical Advisory Board to guide strategy and ensure we’re providing an exceptional level of care.
  • Educate and influence to build a culture of clinical integrity into every part of our business.
What You’ll Bring

You’re a clinical expert with a deep hunger to apply your skills to scalable, real-world product experiences. Specifically:

  • Clinical expertise: Licensed Clinical Psychologist with 5+ years of experience, well-versed in brief interventions and therapeutic frameworks (person-centred therapy, motivational interviewing, CBT, DBT, ACT etc).
  • Research experience: Proven ability to develop mental health interventions and publish evidence of their impact.
  • Data skills: Proficient in tools like SPSS, R, or Python, and capable of analysing clinical and user engagement data.
  • Problem solving skills: You thrive when you encounter a problem, because you know it's an opportunity to hunt down a solution.
  • Entrepreneurial drive: You’re frustrated by the constraints of slow, bureaucratic ways of working and have the confidence to take risks to develop new approaches that really work.
  • Mission aligned: Kind, collaborative, adaptable, and energized by ThroughLine’s mission.
  • Bonus: Experience working in a software company or product-focused environment.
What we offer

ThroughLine is well-funded by leading Australian & NZ investors. We are small and nimble, so you’ll get all the benefits of joining a growing team that’s having a global impact:

  • Meaningful work: The opportunity to build products that make a global impact on mental health.
  • Equity options: Share in our success as we grow.
  • Flexible, remote-first work: Work from the couch, cafe or cabana.
  • Home office budget: Set up your ideal workspace.
  • Supportive team: We bring our full selves each day and genuinely care about each other.
  • Shape our future: Join early and help define our culture and direction.

We’re not a fit for everyone – and that’s okay. Here’s some reasons why ThroughLine might not be a great place for you…

  • We’re driven, really driven: Our mission is personal to us—everyone here cares about it deeply. If you’re not passionate about doing things differently when it comes to mental health support, you might find it a bit much
  • We’re small: Because we’re early on our journey we don’t have all the perks of some large established companies, and no-one gets to say “that’s not my job”.
  • We’re a startup: We’re still figuring things out which means sometimes you’ll get asked to make decisions without all the information or change your plans unexpectedly.

To learn more about the story behind ThroughLine and how we like to work, check out our Careers page: throughlinecare.com/careers

At ThroughLine, we believe that diverse and inclusive teams build the best products and companies. As an equal opportunity employer, we welcome all applicants regardless of age, gender, gender identity, race, ethnicity, sexual orientation, religion, marital status, refugee status, or physical ability. We encourage candidates from marginalized groups to apply even if they don’t meet every qualification—we’re focused on finding the best candidate for the role.

#J-18808-Ljbffr

  • Clinical Lead

    9 months ago

    Auckland City, New Zealand Sanitarium Health & Wellbeing Full time

    **About Vitality Works** Vitality Works is a pioneering wellness and healthcare company dedicated to improving employee health across New Zealand and Australia. With a commitment to quality, integrity, and innovation, we manufacture top-quality health supplements and provide comprehensive wellness programs designed to empower individuals to take control of...

  • Clinical Lead

    3 weeks ago

    Auckland, New Zealand Black.Ai Full time

    At ThroughLine, we're driven by one purpose: to ease every emotional crisis. It's ambitious and bold but we really believe it! We are a team of mental health innovators and software engineers on a mission to make accessing emotional support effortless, personal, and universal.As social media and tech platforms face growing scrutiny over mental health...

  • Clinical Lead

    2 weeks ago

    Auckland, New Zealand Throughline Full time

    Psychology, Counselling & Social Work (Healthcare & Medical)Full timeAt ThroughLine, we're driven by one purpose: to ease every emotional crisis. It's ambitious and bold but we really believe it! We are a team of mental health innovators and software engineers on a mission to make accessing emotional support effortless, personal, and universal.As social...

  • Clinical Lead

    3 weeks ago

    Auckland, New Zealand black.ai Full time

    At ThroughLine, we’re driven by one purpose: to ease every emotional crisis. It’s ambitious and bold but we really believe it! We are a team of mental health innovators and software engineers on a mission to make accessing emotional support effortless, personal, and universal. As social media and tech platforms face growing scrutiny over mental health...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Frontline Health Full time

    Nursing - Community, Maternal & Child Health (Healthcare & Medical)Lead the strategic development of the nursing service in partnership with clinical teams and leadership in this leading primary care services provider.About the roleThe Regional Clinical Lead works with key stakeholders and the management team to lead and implement the strategic development...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Frontline Recruitment Group Full time

    Lead the strategic development of the nursing service in partnership with clinical teams and leadership in this leading primary care services provider.About the roleThe Regional Clinical Lead works with key stakeholders and the management team to lead and implement the strategic development of nursing and ensures high level clinical leadership for all...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Frontline Recruitment Group Full time

    Lead the strategic development of the nursing service in partnership with clinical teams and leadership in this leading primary care services provider.About the roleThe Regional Clinical Lead works with key stakeholders and the management team to lead and implement the strategic development of nursing and ensures high level clinical leadership for all...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Frontline Health Full time

    Nursing - Community, Maternal & Child Health (Healthcare & Medical) Lead the strategic development of the nursing service in partnership with clinical teams and leadership in this leading primary care services provider. About the role The Regional Clinical Lead works with key stakeholders and the management team to lead and implement the strategic...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Frontline Recruitment Group Full time

    Lead the strategic development of the nursing service in partnership with clinical teams and leadership in this leading primary care services provider. About the role The Regional Clinical Lead works with key stakeholders and the management team to lead and implement the strategic development of nursing and ensures high level clinical leadership for all...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Ryman Healthcare Full time

    Are you passionate about aged care and ready to lead with purpose? Ryman Healthcare is looking for an experienced and dedicated Regional Clinical Lead to support our clinical teams.Lead and inspire clinical teams in a sector you're passionate about.Ongoing professional development to grow your career in aged care leadership.A collaborative and innovative...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Ryman Healthcare Full time

    Are you passionate about aged care and ready to lead with purpose? Ryman Healthcare is looking for an experienced and dedicated Regional Clinical Lead to support our clinical teams.Lead and inspire clinical teams in a sector you're passionate about.Ongoing professional development to grow your career in aged care leadership.A collaborative and innovative...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Ryman Healthcare Full time

    Are you passionate about aged care and ready to lead with purpose? Ryman Healthcare is looking for an experienced and dedicated Regional Clinical Lead to support our clinical teams.Lead and inspire clinical teams in a sector you're passionate about.Ongoing professional development to grow your career in aged care leadership.A collaborative and innovative...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Ryman Healthcare Full time

    Are you passionate about aged care and ready to lead with purpose? Ryman Healthcare is looking for an experienced and dedicated Regional Clinical Lead to support our clinical teams.Lead and inspire clinical teams in a sector you're passionate about.Ongoing professional development to grow your career in aged care leadership.A collaborative and innovative...

  • Regional Clinical Lead

    3 weeks ago

    Auckland, New Zealand Ryman Healthcare Full time

    Are you passionate about aged care and ready to lead with purpose? Ryman Healthcare is looking for an experienced and dedicated Regional Clinical Lead to support our clinical teams. Lead and inspire clinical teams in a sector you're passionate about. Ongoing professional development to grow your career in aged care leadership. A collaborative and innovative...

  • Clinical Nurse Lead

    2 weeks ago

    Auckland, New Zealand Manurewa Marae Full time

    Clinical Nurse Lead – Fixed term, Full-time (Maternity Leave Cover to September 2025)Are you an experienced Clinical Nurse Lead with a passion for caring for people and making a difference in the community? If so, we would love to hear from you!This role is critical in ensuring the delivery of high-quality, patient-centered care in both GP and Community...

  • Clinical Research Lead

    3 weeks ago

    Auckland City, New Zealand University of Auckland Full time

    **Company Description** Waipapa Taumata Rau** **| The University of Auckland** The Faculty of Medical and Health Sciences is a diverse faculty with more than 4,000 students studying across six schools, led by world-leading researchers. We are committed to improving the health of our local, national and global communities through excellence in teaching,...

  • Clinical Lead

    8 months ago

    Auckland City, New Zealand Novotech Asia Full time

    **Brief Position Description**: The Clinical Lead (CL) and Senior Clinical Lead provides direction and guidance to multi-country clinical teams in assigned project(s), coordinates site management and monitoring activities, and provides operational leadership for clinical teams to achieve project deliverables. **Minimum Qualifications & Experience**: -...

  • Clinical Nurse Lead

    2 days ago

    Auckland City, New Zealand Tend Full time

    **About Tend** At Tend, our vision is for all people in Aotearoa to be the healthiest people in the world through accessible, equitable, smart and high quality healthcare. We have 3 clinics in Auckland, where our patients can see us in person, or online. This position will be based across our Grafton & Kingsland Clinic. Tend is a New Zealand owned and...

  • Fixed Term Clinical Lead Pharmacist, Clinical

    7 months ago

    Auckland City, New Zealand Te Whatu Ora -Health New Zealand Te Toka Tumai Auckland Full time

    **Te whiwhinga mahi | The Opportunity** The Clinical Lead Pharmacist, Clinical Services provides professional and clinical supervision to, and coordination of, the team ensuring that the team utilises its staff and other resources to deliver quality patient care in coordination with other team leaders and the Service Clinical Director. The role is a fixed...

  • Clinical Nurse Lead

    3 months ago

    Auckland City, New Zealand CareJobz Recruitment Full time

    **Clinical Nurse Lead - Ward** **Full-Time** **Auckland** **Salary up to $135k + benefits** We are seeking a talented and experienced nurse to join our client’s Ward team. This role offers an exciting opportunity to lead, inspire, and manage a team of nurses while ensuring the smooth operation of the surgical ward. **About the Role**: As the **Clinical...