Director Learning and Continuous Improvement

5 days ago

Wellington, New Zealand New Zealand Government Full time
Director Learning and Continuous Improvement at Ministry of Social Development, Wellington - Wairarapa

About us

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Director Learning and Continuous Improvement

  • Reporting into Group General Manager, System Performance, Improvement and Housing
  • Permanent role
  • Based in National Office Wellington
  • Interviews will take place in early December

About the role

As Director, Learning and Continuous Improvement (L&CI) you will lead the group to implement a future-focused learning and continuous improvement strategy. With a focus on high performance, you will ensure the organisation's frontline workforce has the skills to deliver on business requirements and government expectations with confidence and agility.

This highly collaborative role requires leading the development of a national capability strategy that will promote and enable Service Delivery's Client Service Support (CSS) and Client Service Delivery (CSD) teams to provide accurate and timely support to our clients.

This role requires partnerships with senior leaders across multiple business units to ensure Learning and Development is implemented from across the business to the front line.

Leading, inspiring and supporting the team as the organisation transforms, you will help them shift from good to great, delivering operational excellence and fostering a collaborative, high-performance culture.

About You:

  • You will bring extensive leadership experience in complex, large-scale environments, strategic business partnering and change management
  • Offering a strong track record of partnering and influencing, you will have proven experience in developing strategic and operational direction and using insights to inform robust operational practices and processes
  • Exceptional coaching skills and experience in fostering leadership capability and performance enhancement
  • Demonstrated ability in lifting organisational performance
  • Experience in learning and capability leadership is preferred but not essential

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.

Apply early. We may have initial discussions with suitable candidates prior to the closing date.

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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