Expression Of Interest: Senior Manager

2 weeks ago

Auckland, New Zealand CGR Services Full time

Job Description

We're seeking talented individuals for the role of Senior Manager in our Strategy Consulting Practice. Recruitment will commence in February next year, and we are now accepting expressions of interest. If you have a passion for strategy, leadership, and driving business impact, we want to hear from you

Submit your expression of interest today and take the first step towards joining our team.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

Typical projects may include:

  • How does a financial institution increase market share in consumer credit cards?
  • How should a credit card issuer use emerging technology to acquire the best customers?
  • How does a financial institution grow their credit card portfolio while mitigating credit risk?
  • How does a financial institution optimise their product offering?

The Role

We are currently recruiting for a Senior Manager to support VCA’s Strategy Practice and drive excellent outcomes for clients across the Australia, New Zealand & South Pacific (AuNZSP) market cluster. The Strategy Practice supports our clients to create and launch market-leading consumer payments solutions, derive greater value from the active management of their existing portfolios, and identify new strategic growth opportunities.

Reporting to the Director, AuNZSP Strategy Practice Lead, the Senior Manager will help grow the Strategy practice through support of business development, leading and delivering consulting engagements, and developing new solutions to continuously enhance and diversify the Practice’s client offerings. Based out of Auckland, the Senior Manager will support both New Zealand- and Australian-based clients.

In this role, the Senior Manager will lead a small team of consultants and collaborate with cross-functional experts across Visa’s business to jointly develop client proposals, participate in client sales activities and ensure client engagements are delivered with excellence. The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

  • Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from clients, local client relationship managers and functional teams.
  • Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements.
  • Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information.
  • Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities.
  • Collaborate with data science team members to leverage data analytics capabilities.
  • Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating or resolving complex problems that emerge.
  • Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks and global best practices.
  • Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly and at times support implementation at the client onsite.

More generally:

  • Identify and surface opportunities for client projects.
  • Create, develop and maintain VCA IP and consulting offerings.
  • Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practice.

Qualifications

Having already accumulated a variety of experience, you will be familiar with the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance. You will be intellectually curious and data-driven, always seeking to understand and solve complex challenges. Contributing to strategic engagements and influencing client outcomes is a key motivation for you.

Specific skills and experience you may bring are:

  • 8+ years in strategy gained through management consulting experience in professional services, MBB or internal strategy functions.
  • Deep experience in consumer payments solutions.
  • Exposure to product P&L or portfolio management.
  • Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
  • Strong team orientation with a collaborative, diplomatic, and flexible style and be able to work effectively in a matrixed organisation.
  • Excellent detail orientation, ensuring the highest level of quality and rigour in reports and data analysis.
  • Excellent presentation skills, including strong oral and written capabilities.
  • Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently.
  • Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data.
  • Strong commercial acumen, with experience in working on business cases that prove ROI.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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