Personal Business Manager

3 weeks ago

Auckland, New Zealand Australia And New Zealand Banking Group Limited Full time

Personal Business Manager Department: NZ Personal Banking Branch Network Location: Auckland Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mo te turanga - About the role The role is responsible for providing market leading service that meets the financial needs of Business Banking customers. This includes the experience of the small business banking customer, following the customer interaction and credit process that establishes what financial solutions the customer needs, and recommending then delivering the solutions. The role is also accountable to acquire, retain and grow profitable relationships through each interaction. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours. Ka aha to ra e kite ai? - What will your day look like As a Personal Banking Manager, you will have the opportunity to: Effectively manage referrals & ensure timely turn-around of customer requests / enquiriesGrow the business through new client acquisition and contribute to regional performance objectives through meeting customer needs with ANZ solutionsSupport and/or suggest opportunities to improve processes for greater customer experience.Work with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needsEnsure disclosure and compliance requirements for sales, credit and customer complaints are metOu Pukenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Prior experience in developing strong relationships in a customer focused roleKnowledgeable of bank policies, procedures and systemsSignificant experience in financial servicesHome Lending experienceExcellent communication skills both written and oralA positive attitude with a growth mindset You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. He aha te take e uru ai koe ki a matou? - So, why join us? From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce. Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support. To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 78969.
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