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Customer Support Manager
2 months ago
Job Description: Stryker is seeking a part-time Customer Support Manager to join our team in Hamilton, Waikato, NZ. As a mid-to-senior level professional with at least 6 years of experience in customer support, you will be responsible for managing a team of customer support representatives and ensuring the highest level of service for our clients. Responsibilities:- Lead and manage a team of customer support representatives, providing guidance, training, and support as needed- Develop and implement strategies to improve customer satisfaction and retention- Monitor and analyze customer support metrics to identify areas for improvement- Handle escalated customer issues and provide resolutions in a timely and professional manner- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in customer support Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in a customer support management role- Strong leadership and people management skills- Excellent communication and interpersonal skills- Resourceful and hardworking with a passion for customer service- Innovative thinker with the ability to problem-solve effectively Benefits:- Travel and spending expenses covered- Retirement plan options- Life insurance coverage Working Environment:At Stryker, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive and grow. Equal Opportunity Statement:Stryker is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
