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Customer Success Representative

2 months ago

Auckland, New Zealand Frontier Communications Full time

As a Customer Success Representative at Frontier Communications in Auckland, NZ, your primary responsibility will be to ensure the satisfaction and success of our customers. This part-time entry-level position requires zero years of experience, making it an ideal role for those looking to kickstart their career in customer service.Responsibilities:- Engage with customers via phone, email, and chat to address any inquiries or issues they may have- Provide timely and accurate information to customers regarding products and services- Collaborate with other departments to resolve customer complaints or escalate issues as needed- Proactively reach out to customers to ensure they are satisfied with their experience and address any potential concerns- Document customer interactions and feedback in our CRM system- Continuously seek opportunities to improve the overall customer experienceRequirements:- Reliable and adaptable personality traits- Strong problem-solving and planning skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office suite and CRM systems- High school diploma or equivalentBenefits:- Travel opportunities for top-performing representatives- Company-provided equipment for remote work- Joining bonus for successful hiresWorking environment:At Frontier Communications, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive environment where everyone feels valued and heard.Deadline to apply: August 26, 2024Equal opportunity statement:Frontier Communications is an equal opportunity employer and we welcome applicants from all backgrounds and walks of life. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.