Operations Senior

5 days ago

Auckland, New Zealand ASB Bank Full time

At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plan for their families and future.

We are seeking two dynamic and driven Operations Seniors to join our teams in Payments & Cash Support and Professional Support Services.

As an Operations Senior, your focus will be on optimising workforce management, driving performance, and ensuring efficient service delivery across our operations. You'll work closely with your manager, acting as a 2IC and a point of reference for resolving issues and supporting team growth.

The Payment & Cash Support team manage AMSL (ASB Management Services Limited) by monitoring the payments platform that bureaus submit their payrolls through as well as Cash Management across the Retail Network, settlements and other trace requests.

Our Professional Support Services team is a multi-functional team that supports bank switching, audit confirmation reports, estates and other government related queries.

If you're ready to take your career to the next level, apply now and be part of our team that empowers innovation, values customer obsession, and supports continuous improvement.

Your key responsibilities will include:

  • Support your manager in optimising workforce performance, resource allocation, and queue management to ensure smooth, efficient operations.
  • Act as a 2IC for case delegation and issue resolution, ensuring prompt and effective solutions for customers and stakeholders.
  • Foster a culture of collaboration, accountability, and continuous improvement within your team.
  • Use data-based decision-making to drive results, identify opportunities for improvement, and manage risk.
  • Lead by example in balancing customer satisfaction, business priorities, policy, and risk considerations.
  • Implement operational and customer experience changes, embedding continuous improvement initiatives like Lean, Agile, DMAIC, and Human-Centered Design.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

  • 3-5 years of experience in customer operations, ideally in banking or financial services.
  • Proven ability to manage operational performance, problem-solve, and drive continuous improvement.
  • Strong analytical skills and a data-driven approach to decision-making.
  • Familiarity with digital tools and technologies, including workflow automation and AI.
  • Excellent communication, collaboration, and stakeholder management skills.

Te mahi ki ASB | Working for ASB

ASB is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. They are what makes ASB - ASB.

We offer a flexible and supportive work environment as well as an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

We also have a wide range of market leading benefits including health insurance, banking benefits, 5 days "you do you leave" and a $500 "your choice" benefit which is renewed annually.

Join us at ASB and be a part of a team that's shaping the future of banking. Apply now

Me pēhea te tono | How to apply?

For more information on responsibilities and requirements see the attached position description, please note that all applications must be received via our careers site online.

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Job details

Reference # ED158746

Posted on 22 Nov 2024

Location(s) North Wharf

Expertise International Payments, Operational Risk, Operations , Settlements Officer

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