Customer Manager

2 weeks ago

Auckland, New Zealand Inside Recruitment Full time

Shape and Execute High-Level Growth Strategies Lead Cross-Functional Teams and Drive Sales Performance Influence Market-Leading Initiatives and Long-Term Vision About the Role A prominent player in the FMCG sector is seeking a highly experienced and strategic Head of Foodstuffs to join their leadership team. Reporting directly to the New Zealand Managing Director, you will be at the forefront of driving growth and leading all initiatives across both Foodstuffs North and South Island banners. This role is pivotal in shaping the company's direction within one of its most critical retail channels. You will be responsible for developing and executing top-tier strategies, managing high-level relationships, and overseeing a large portfolio of products. As a key business leader, you will drive alignment between commercial objectives and customer needs, ensuring that market share, profitability, and brand positioning are consistently elevated. You will lead cross-functional teams, collaborating closely with Sales, Marketing, and Category teams to deliver innovative solutions and operational excellence across the Foodstuffs portfolio. Additionally, you will play a critical role in long-term business planning and in steering new product introductions, while ensuring strong stakeholder relationships at all levels. Key Responsibilities Strategic Leadership: Define and drive high-impact strategies that deliver on sales, profitability, and long-term growth. Key Stakeholder Management: Build and maintain strong relationships at the highest levels within Foodstuffs, ensuring consistent engagement with head office and store leadership. Portfolio Oversight: Lead and manage the optimisation of a diverse product portfolio, ensuring strong market positioning and visibility through effective category reviews. Team Leadership: Lead cross-functional teams, fostering collaboration to deliver on commercial and operational goals. Business Planning: Contribute to long-term business planning, integrating market insights into actionable strategies. Financial Management: Oversee trade investments and the retail forecast, driving profitability through careful P&L management and ROI optimisation. About You To excel in this senior leadership role, you will bring: A minimum of 7+ years' experience in senior sales, account management, or commercial leadership within FMCG. Proven success in managing key accounts and building relationships with senior stakeholders. Strong strategic leadership skills with a focus on driving market growth and profitability. Experience leading cross-functional teams and delivering on complex business objectives. Advanced commercial acumen, with a solid understanding of financial levers such as P&L, ROI, and trade investment. Exceptional communication, negotiation, and presentation skills. Expertise in business reporting and forecasting tools (e.g., Microsoft Office, SAP, IRI). A relevant tertiary qualification (e.g., Business, Marketing, or a related field) is highly desirable. This Auckland-based role offers an exceptional opportunity to lead in a high-growth environment, with regular domestic travel required. If you're a visionary leader ready to drive major impact and deliver results within a critical retail channel, apply now or reach out for a confidential discussion. #J-18808-Ljbffr

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