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Collections Officer

2 months ago

Auckland, New Zealand 2Degrees Full time

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our peopleIs helping business to hum your thing?Collections Officers - Based in AucklandYour role, your journey | Te Huarahi WhakatipuA natural self-starter with a great work ethic, you will have a strong customer focus with excellent interpersonal and communication skills. You are results oriented, with a high level of integrity and commitment. Organised, flexible and resilient when dealing with difficult situations, you have a natural ability to problem solve and build relationships.How you'll show up | Tu mai Tu RangatiraRespond to Debt collection agencies to enable prompt collections and improve bad debts.Work with 2degrees customers to ensure repayment of outstanding debt.Handle inbound and outbound collections calls and respond to general queries.Using Collections policy guidelines, determine appropriate collections steps to gain a win/win solution for both 2degrees and the customer.Work with the appropriate teams to ensure disputes are resolved within the agreed business SLA's.Additional Benefits:Flexible working - Hybrid working is here to stay Experience ways of working that support you to live your best lifeCareer Development - Keep on developing your talents as we continue to offer you career development opportunitiesLongest weekend - Hit the open road before the holiday traffic - because we start long weekends early.Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger.2degrees. It's time for something different.#J-18808-Ljbffr