E-Commerce & Digital Manager

3 weeks ago

Auckland, New Zealand Tribe (New Zealand) Limited Full time

About the Company:

With 12 stores in NZ and a strong online presence, 3 Wise Men is an iconic brand within men's clothing in NZ. Featuring a selection of well-priced and fashionable products - ranging from shirts, suits, footwear, knitwear, trousers/shorts, blazers and accessories - this is a brand kiwi men know about. 

Their story in their own words: One day in 2004, 3 of us - all mates - were having a general chat about life, as you do, and we got to the topic of shirts here in New Zealand. We'd all lived overseas where selection, price and the ability to buy on-line meant that shirt shopping was actually a pleasure. However back here the choice and cost of shirts meant we were just not buying them on a regular basis. And we were sure we weren't the only ones who felt like this. We noticed that while a lot of guys here would still rather cut off their arm than go clothes shopping there was an increasing awareness of fashion amongst guys. And back then, while you could pay the earth for a designer number, or grab a low-cost, low-quality item that lasted about as long as a pork chop in the sun, there was nothing for the guys who wanted to look good but didn't have to pay the earth for it. So, we decided to put our money where our mouths were and established 3 Wise Men. Great quality gear at  great prices - all with just the right amount of fashion. About the Role: You'll be reporting into the super experienced and passionate GM – (also known as one of the 3 Wise Men), managing 2 direct reports ( Marketing Coordinator and Customer Coordinator),   working closely with the Head of Retail and Stock Planners. This role is responsible for growing the performance of ecommerce channels and digital marketing with the support of digital and marketing agencies, with full P&L responsibility for the channel. This is a both a strategic role and at times hands on role, tasked to: Create and deliver the annual ecommerce promotional calendar Manage new product launches online across all e-commerce channels (nz, australia & marketplaces) Develop and maintain a strategically aligned digital roadmap Manage and maintain the digital infrastructure of the business (including  e-commerce, marketing & business systems ) Develop and maintain the customer acquisition strategy Manage content planning/creation Lead the digital agency partnerships This role needs someone who understands and acts on opportunities for sales and net margin growth. A key part of this role is leading the retail/digital marketing and customer service team, who responsible for the day-to-day operations of the website, content creation, photoshoots and customer service (email, website, live chat  & 0800 enquiries and administration). About You: First and foremost, you will be a good sort You will be a passionate digital e-commerce specialist with leadership experience, we are open to sector experience here, you could be retail or FMCG. You will thrive in a smaller business where you are a strategic decision maker, who equally isn't afraid of getting in the sleeves-rolled-up-dive-in-boots-n-all detail. You will have proven success in the growth of a retail business with strong analytical skills and commercial acumen, coupled with a natural passion for creativity and fashion. Oh yeah and no doubt you're 100% a people person  Ideally you will have experience using Magento and you must be familiar with email marketing platforms such as Dotdigital or Klaviyo. You will be comfortable managing technology and digital agencies who manage website development, paid ads & SEO. You'll have a passion for innovation and an interest in global trends in the retail space. The size of the business means new ideas are encouraged and can be introduced in a nimble fashion and optimised/updated easily to meet changing trends and changes to the retail environment. You'll bring your excellent communication skills to collaborate internally across all areas of the business and alongside external partners as well. We are looking for an autonomous, resilient self-starter, a practical thinker who displays loads of initiative, who is a fantastic coach/mentor to their team. Apply Now

To find out more, please get in touch with Suzie Gates on ******** for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  At Tribe we have our guiding light to show us the way.  We bring our whole selves to work.   We encourage inclusion in every single interaction.  We genuinely care about people and are curious about their stories.  We celebrate all points of view.  We will help you find your tribe, the same way we have.  We're all on a journey together so come along…

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