Senior Complaints Manager

4 weeks ago


Auckland, New Zealand New Zealand Media Association Full time

Senior Complaints Manager - Media Council Bring your exceptional communication, organisational and administrative skills to this important role. The New Zealand Media Council is an independent self-regulatory forum for resolving complaints from the public about the editorial content of most mainstream media in New Zealand. The Council is chaired by a retired judge and consists of 11 members: 5 media and 6 public. The Council meets 8 times a year. In dealing with complaints, the Council gives primary consideration to the public interest and freedom of expression. The Senior Complaints Manager role is a key position with comprehensive oversight of the whole complaints process. The role is responsible for leadership and ownership of the end-to-end complaints process, managing multiple stakeholders and ensuring efficient and effective operations. Do you have: A keen interest in the media Excellent written and verbal communication skills The ability to multitask, managing multiple stakeholders and cross-functional relationships A strong commitment to quality of work and attention to detail Outstanding Microsoft Office technology skills with a love for process and technology improvements 5+ years complaints management experience Legal experience is preferred. If you answered yes then please apply today. Position description available on request. Applications close Wednesday 23rd October. Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Complaints Manager? How much notice are you required to give your current employer? #J-18808-Ljbffr



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