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Customer Services Representative

2 months ago

Auckland, New Zealand Equifax, Inc. Full time

Equifax delivers leading-edge technologies and solutions that power the financial future of individuals and organisations around the world, and we are looking for individuals who can help us disrupt the marketplace.In turn, we offer a great work/life balance where you'll feel supported and valued. You'll be rewarded with a competitive salary and the satisfaction of working with Equifax – helping our customers make more informed decisions.As a Customer Services Representative , you will provide inbound and outbound support and respond to email enquiries from Equifax's subscribers as well as individuals who require education on their personal credit reports, whilst maintaining a high level of customer service when providing support and advice.So, what will impress us?1-2 years' experience in a Call Centre environmentDemonstrated ability to resolve customer complaints in a professional mannerExcellent communication skills , both verbal and writtenAbility to work well under pressure with minimal supervisionSolid keyboard and software skills (MS Word , Excel & Outlook )What's in it for you?This is a great chance for you to join a fun, high-energy, adaptable and professional team who love what we do. We also provide you with:Curated learning opportunities available through Equifax's online training portal. We will also fully support further educational opportunities on a case-by-case basis.You are eligible for a day off for your birthday, paid 'floating holiday' and a paid volunteer day.Southern Cross Healthcare Plan.Multiple local and international career opportunities given our 10,000+ employees in 24 countries.A number of recognition programs.Referral reward - successfully refer a new employee and receive monetary compensation.Employee Assistance Program – free counselling services.Once training is completed, WFH days are Mondays and Fridays. #J-18808-Ljbffr