Customer Service Delivery Team Leader

3 weeks ago

Hawke's Bay, New Zealand Belron Full time

Full Time Competitive pay + Additional leave options As the Customer Service Delivery Team Leader (CSD Team Leader) at Smith&Smith (Belron NZ), you'll be part of a great Team of Team Leaders that includes guiding a team of 10+ Customer Service Representatives, ensuring seamless handling of enquiries, booking appointments, promoting value-added products and services, and ensuring the prompt and professional resolution of concerns or complaints. You'll be at the heart of our operations, ensuring not just efficiency, but making sure our team thrives in a positive and collaborative environment.
Hours: 40 hours across the week
What we're looking for Expert in performance management, guiding team members to excellence, and navigating difficult conversations with professionalism and empathy. Strong communication skills to foster collaboration and ensure clear customer interactions. Demonstrated capability to address challenges and find effective solutions promptly. A strategic mindset to implement sales and service strategies for sustained growth. Experience in cultivating a cohesive and high-performing customer service team. What we offer A fantastic reward programme - earn vouchers and discounts across 70+ New Zealand businesses – Groceries, Fashion, Health/Beauty, Home/Garden, Entertainment, Travel/Holiday. A yearly $200 wellbeing fund to support the cost of a variety of activities or initiatives that help to improve or promote your Wellbeing in some aspect, including but not restricted to: Medical/Health related costs, Gym/Team fees, Immunisation/flu shots, Self-development classes, Sports equipment, Dietician, Opticians, Spa Day Visits. 10 days paid leave for new parents to spend time attending appointments or bonding as a new family. Time off to support your community with a day's leave to contribute in some way. A comprehensive wellness programme, including a free day-to-day health cover plan designed by Southern Cross. Development opportunities for your career. Access to jobs not just locally but internationally as part of the Belron group. About us – Belron New Zealand (Smith&Smith, Laser and Exceed) Belron is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26,000 employees.
Our New Zealand operations consist of three well-respected brands: Smith&Smith, Laser, and Exceed. Smith&Smith is New Zealand's leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand's leading Plumbing and Electrical brand, and Exceed is a leader in repairing door and window hardware.
At Belron New Zealand, you'll find a supportive atmosphere that encourages professional growth and values diversity. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We are proud to have been awarded a Gold 2023 EcoVadis Sustainability Rating for the third consecutive year – placing us in the top 5% of global companies for social, environmental, and ethical performance.
If you're interested in learning more or want to apply for the role, click Apply Now.
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