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Customer Support Officer

2 months ago

Wellington, New Zealand Gallagher Group Full time

Job Description: Gallagher Group is seeking a motivated and reliable Customer Support Officer to join our team in Wellington, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer support role. Responsibilities:1. Provide exceptional customer service through phone, email, and chat support channels.2. Resolve customer inquiries and issues in a timely and professional manner.3. Conduct research to find solutions to customer problems and provide accurate information.4. Collaborate with other departments to ensure customer needs are met.5. Maintain accurate records of customer interactions and transactions.6. Identify opportunities for process improvement to enhance the customer experience.7. Assist with training new customer support team members. Requirements:1. 2+ years of experience in a customer support role.2. Excellent communication skills, both written and verbal.3. Strong research skills to effectively address customer inquiries.4. Motivated and reliable with a positive attitude.5. Ability to work well in a team environment.6. Proficiency in Microsoft Office and CRM software.7. Bachelor's degree in Business Administration or related field preferred. Benefits:1. Medical coverage.2. Relocation allowance for eligible candidates.3. Paid sick leave.4. Employee well-being initiatives prioritized in the working environment. Equal Opportunity Statement:Gallagher Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: ******** Join our team and make a difference in the lives of our customers Apply now to become a Customer Support Officer at Gallagher Group.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.