Claims Consultant

About Us Underwriting Agencies of New Zealand (UANZ), part of the UAA Group, specialises in insurance for industrial and commercial plant and equipment. With nearly 50 years of experience, UAA delivers innovative solutions for the mobile plant industry in Australia, New Zealand, and globally. UANZ is driven by the purpose to ensure our clients have confidence that their future is protected. Our services and team culture is driven by our values of Integrity, Innovation, Connection, Resilience and Growth. 

The Opportunity We are excited to announce an available and challenging opportunity for a Claims Consultant in our Tauranga office. Reporting to the National Claims Manager, the Claims Consultant will join a skilled team focused on delivering exceptional service to customers. In this role, the Claims Consultant will manage a diverse range of mobile plant and machinery insurance claims, from inception to completion. The Claims Consultant will have significant autonomy to handle their workload and will work across key areas such as repairs, total loss, financial recovery, and litigation, all while helping customers mitigate loss.

About you Demonstrates Integrity through a customer-focused mindset that builds strong relationships with intermediaries. Exhibits Resilience by thriving in a close-knit team environment and valuing collaboration. Shows Innovation with excellent verbal and written communication skills. Fosters Connection through well-developed negotiation skills for effective claims and repairs management. Displays a commitment to Growth through a proactive approach to problem-solving and continuous learning. Your Experience and Skills

You have a minimum of 5 years in claims or a similar field Superior attention to detail and disciplined time management skills are essential. High proficiency in Microsoft Office applications, especially Excel. Experience in a similar role, customer service, or the mobile plant and equipment industry is a plus, but not essential. Familiarity with analytics tools and content optimisation. Ability to liaise with different UAA Group business units. How we will support you At the UAA Group, we offer a range of employee benefits, to support you at work and at home. As a UANZ employee you will have access to the below range of benefits:

Study Assistance Leave Benefits Group Insurance – Life, Total Permanent Disability and Salary Continuance Insurance Bonus Incentive Scheme  Travel Insurance Employee Assistance Program (EAP) Hybrid Work 12 weeks' gender-equal paid parental leave Free car parking How to Apply If this sounds like the perfect position for you, click 'Apply' now. Applicants must be eligible to work in New Zealand.

For more information about us and our ways of working please visit our website: 

At UANZ, we recognise diversity as a key asset to our business and we are committed to an inclusive workplace that respects all cultures, unique perspectives and support our people to perform at their best and develop to their full potential. This helps us to create a positive impact for customers, communities and each other every day.