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Client Support Representative

2 months ago

Waikato, New Zealand Kathmandu Holdings Full time

Job Description: Kathmandu Holdings is seeking a motivated and reliable Client Support Representative to join our team in Hamilton, Waikato, NZ. This is a part-time entry-level position with no prior experience required. As a Client Support Representative, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have. Responsibilities:- Responding to client inquiries via phone, email, and chat in a timely and professional manner- Providing product information and assistance with orders- Resolving client complaints and issues effectively and efficiently- Maintaining accurate records of client interactions and transactions- Collaborating with other team members to ensure a seamless client experience- Identifying opportunities for improvement in client support processes- Assisting with other administrative tasks as needed Requirements:- Motivated and reliable individual with a strong work ethic- Excellent presentation and communication skills- Ability to think creatively and innovate solutions- Strong attention to detail and organizational skills- Ability to work well in a team environment- Proficiency in Microsoft Office and CRM software is a plus Benefits:- Free accommodation- Paid sick leave- Parental leave Working Environment:At Kathmandu Holdings, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone can thrive and succeed. Deadline to Apply:September 16, 2024 Equal Opportunity Statement:Kathmandu Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.