Customer Service Associate

1 month ago

Christchurch, New Zealand Nrg Energy Full time

Job Description: NRG Energy is seeking a motivated and customer-oriented individual to join our team as a part-time Customer Service Associate in Christchurch, Canterbury, NZ. As an Entry Level position, we are looking for someone with at least 1 year of experience in a customer service role. Responsibilities: - Provide exceptional customer service over the phone, email, and in-person - Assist customers with inquiries, issues, and requests in a professional and timely manner - Process customer orders, returns, and exchanges accurately - Resolve customer complaints and escalate as needed - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other departments to provide comprehensive customer support - Meet or exceed customer satisfaction goals and metrics - Continuously seek opportunities for improvement and innovation in customer service processes Requirements: - Resilient and confident personality traits - Strong communication and interpersonal skills - Ability to think critically and problem-solve independently - Prior experience in a customer service role is preferred - Flexibility to work evenings and weekends as needed - Knowledge of Microsoft Office suite and CRM software - Innovation and persuasion soft skills - High school diploma or equivalent required Benefits: - Relocation allowance for eligible candidates - Training and professional development opportunities - Paid Time Off (PTO) - Be part of a company that pioneers change and sets industry benchmarks Equal Opportunity Statement: NRG Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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