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Support Associate
2 months ago
Job Description: Charter Communications is seeking a Support Associate to join our team in Christchurch, Canterbury, NZ. As a Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role. Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, and chat - Troubleshoot and resolve customer issues in a timely and efficient manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Stay up-to-date on product knowledge and industry trends - Assist with training new team members as needed Requirements: - Driven and independent personality traits - Strong people management and adaptability skills - Excellent communication and problem-solving abilities - Ability to work well under pressure and meet deadlines - Previous experience in a customer service or technical support role - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent Benefits: - Travel and spending expenses - Vision insurance - Company-provided equipment Working Environment: At Charter Communications, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible service to our customers while fostering a culture of collaboration and innovation. Deadline to Apply: Please submit your application by September 6, 2024. Equal Opportunity Statement: Charter Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
