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Support Associate
2 months ago
Job Description: We are looking for a Support Associate to join our team at ADP in Christchurch, Canterbury, NZ. As a Support Associate, you will play a crucial role in providing excellent customer service and support to our clients. You will be responsible for resolving client inquiries and issues in a timely and efficient manner, as well as providing guidance and advice on our products and services. Responsibilities:- Respond to client inquiries via phone, email, and chat in a professional and courteous manner- Troubleshoot and resolve client issues with our products and services- Work closely with the sales and technical teams to ensure client satisfaction- Maintain accurate records of client interactions and transactions- Provide product demonstrations and training to clients as needed- Stay up-to-date on industry trends and best practices- Build strong relationships with colleagues, clients, and partners Requirements:- 4 years of experience in a customer support role- Strong problem-solving skills- Ability to work independently and as part of a team- Excellent communication and interpersonal skills- Dedicated and reliable- Leadership skills- Bachelor's degree in business or a related field is preferred Benefits:- Employee discounts- Travel & spending expenses- Retirement plan Equal Opportunity Statement:ADP is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees. If you meet the requirements and are interested in this opportunity, please submit your application by the deadline of August 16, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
