Senior End User Compute Engineer

6 days ago


Auckland, New Zealand Clanwilliam ANZ Full time

Help Desk & IT Support (Information & Communication Technology)At Clanwilliam ANZ, we enable healthcare providers to deliver the best possible service and care through our innovative software solutions. With a presence across Australia and New Zealand, our clients span the healthcare sector in a range of settings including GP practices, specialist clinics, hospitals, labs, allied health, insurance, and community organisations.We believe in what we do, care about our customers, our partners, our communities, and each other, demonstrating this in every way.The OpportunityThis is a fantastic opportunity for a technical support expert to join a talented and motivated End User Compute team. You will play a critical role in equipping our internal teams with the necessary tools to enhance their overall user experience, increase productivity, and enhance efficiency and knowledge-sharing across the organisation.You will be a natural problem solver with a passion for finding innovative solutions while collaborating with others. The role requires an on-site presence, so you will need to be office-based five days a week during normal work hours.Responsibilities include:Responding to user service requests and troubleshooting hardware/software issuesManaging day-to-day incidents and service requests using JSMOverseeing Intune management and ensuring security best practicesInstalling and supporting Microsoft Office applications and Office 365Managing user accounts in Office 365/Azure and Active DirectoryCollaborating with the wider IT team to resolve complex problemsContributing to the Knowledge Base and creating user guidesProviding mentorship and guidance to team membersAbout you:5+ years’ experience in IT, preferably in a service industry supporting large IT environmentsFamiliarity with IT applications like Active Directory, DNS, Intune, and Defender AntivirusExperience with Microsoft Windows Desktop OS, system monitoring tools, and knowledge management toolsKnowledge and experience with local networks of different types and complexityExperience with major Desktop/Laptop vendors, ESX, and HyperVRelevant industry certification or equivalentBachelor’s degree in computer scienceHealth IT experienceWhat’s in it for you:Supportive and people-focused culture with a focus on wellbeingFlexible hours and hybrid working environmentOpportunities for professional growthBirthday leaveSick leave entitlements from day 1We are shortlisting and interviewing for this role as applications are received. If this role sounds like it’s for you, we’d love to hear from you. Please send your CV and cover letter ASAP
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