Housekeeping Room Attendant

3 weeks ago

Auckland, New Zealand Accor Hotels Full time

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.
Join our Flock
Job Description Reports To: Executive Housekeeper / Housekeeping Manager
General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the property's overall appearance.
Specific Responsibilities: Retrieves items from shelves and storerooms, sets up cleaning carts with supplies for daily use, and constantly organizes carts and storerooms clean and orderly.
Cleans and wipes windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways to maintain a clean and presentable facility.
Must use ladders or stools occasionally to clean hard-to-reach areas.
Wash the shower walls and tub, clean the toilet(s) and stall walls if applicable, wipe exposed pipes, and clean the mirrors, sink(s), and walls.
Replace towels, soaps, and all room amenities. Restock literature removed or soiled by previous guests to ensure hotel standards for arriving guests.
Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
Dust and polish all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners.
Strip the bed of all linen and remake it with fresh linen. Check the bedspread, blankets, and bed pads for cleanliness and replace them if they are soiled. Lift the mattresses to check for soil between them and under the bed.
Check the closet for cleanliness, wipe the door, handle, and overhead shelves, and restock the guest room supplies such as hangers, extra blankets, and pillows.
Vacuum rooms, public areas, and hallways; operate vacuums weighing up to 25 lbs., and lift/move heavy furniture to vacuum the entire carpet area, including underneath furniture and hard-to-reach areas.
Inspects all door and window locks to ensure they are in working order and alert management to an unsecured or unsafe situation for the safety of guests and employees.
Inspect all room equipment (TV, lights/lamps, faucets, docking stations, and pod) to ensure proper working order. Report any rooms with deficiencies in writing to the Executive Housekeeper for prompt repair/resolution.
Secures and maintains custody of equipment, keys, and supplies at all times to protect and preserve hotel property.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Performs other duties as assigned, requested, or deemed necessary by management.
Cleans patio/balcony areas by sweeping or hosing the floor, wiping down all furniture and fixtures, picking up garbage, and cleaning patio/balcony doors and windows.
Assists other employees and departments to contribute to the best overall performance of the department and hotel.
Qualifications Able to work flexible hours (nights, weekends).
Responsible, dependable, punctual.
Must understand and follow verbal/written instructions and communicate verbally and in writing.
Clean and professional appearance.
Must pass a background check.
Physical Qualifications: Must maneuver a fully loaded maid cart, weighing up to 50 lbs., through hallways and into/out of closets during the entire work day.
The ability to bend down and get on and off the floor numerous times per day is a key requirement for this role.
Education/Formal Training: High School Diploma/GED
Experience: Experience a plus, but not required.
Additional Information All your information will be kept confidential according to EEO guidelines.

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