En - Housekeeping Attendant

4 hours ago

Auckland, New Zealand Accor Hotels Full time

Company Description Why work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo
#BELIMITLESS Job Description You are at the heart of the hotel
As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
Responsibilities Follow departmental policies and procedures and service standards Maintain a clean, safe, hazard-free work environment at all times Report all maintenance issues on the floor and rooms Perform other housekeeping tasks: turndown, midnight duty, and houseman runner Complete housekeeping projects within a timeline Report any discrepancies and always follow the DND procedure Ensure all Guest Room Amenities are replenished when required Report Mini bar items consumed by guests while servicing the room Report and surrender all Lost & Found items in the room Update room status accurately Guestroom Experience Consistently offer courteous, professional, efficient, and engaging service Respond to guest requests and queries in a timely manner Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found Report any suspicious or strange behavior from a Guest or Employee Operational Responsibilities Keep all keys and mobiles signed out in a secure manner and return them at the end of duty Maintain proper usage of cleaning supplies and equipment Report lost and broken items Follow all safety, emergency, and sanitation policies Return and properly tag all lost and found articles in the Housekeeping Office Attend and complete monthly training hours goal/target Complete special projects within a timeline Qualifications Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management #J-18808-Ljbffr

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