Contact and Dispatch Coordinator

5 months ago


Lower Hutt, New Zealand Wellington Water Full time

Diversify your skillset working across multiple customer functions
- Work/life balance - no weekend or evening work
- Convenient Petone location with hybrid working

**The opportunity**

As our new Contact and Dispatch Coordinator you will use your outstanding customer service and organisational skills to ensure a seamless experience across both our customer contact and dispatch functions. This is a fast-paced role offering development and variety where you’ll:

- Triage and dispatch service requests to councils and crews
- Provide timely and accurate information for customers on the status of their requests

**About you**

Coming from a fast-paced, customer-focused environment, you’ll know a role like this requires excellent time management and communication skills. Each day will bring a new challenge and a varied range of customer queries, so your resilience and ability to bounce back from challenging situations is essential.

You will also bring:

- Demonstrated contact centre/call centre experience working within SLA’s/KPI’s
- Experience in the dispatch, triaging/scheduling of work is strongly preferred
- Competency to navigate technology and a range of systems at pace
- Excellent written and verbal communication skills to engage through a range of channels
- A positive, can-do attitude

You’ll have the opportunity to grow your skills in a high-energy, fun and supportive team who are just as passionate about supporting each other as we are our customers.

**Benefits**
- Flexible working arrangements including 2 days working from home
- Comprehensive wellbeing programme
- Formal and informal professional development opportunities
- 5 weeks annual leave upon completion of 2 years’ service
- 1 day per year to do water related volunteer work

Join us as we embark on a transformative journey in the water sector. We are seeking individuals to be part of this change and help shape the future of the water services in the wider Wellington region. Your expertise will play a vital role in ensuring the delivery of sustainable water services to our communities.

**About us**

Wellington Water is the Wellington region’s professional water services provider. We are 100 per cent council owned and funded by Wellington City, Hutt City, Porirua City, and Upper Hutt City councils, Greater Wellington Regional Council and South Wairarapa District Council.

Our councils own the water infrastructure in the region, and they task us to manage the infrastructure and deliver water services to their communities.

Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We do this on behalf of our council owners.

The value of water (a precious taonga) sits at our organisational heart. Every day our people come to work and strive to deliver services and manage infrastructure in a way that provides the best outcomes for our communities and our environment.

**Applications close: Wednesday 16th August**

**How to apply**

To view a copy of the position description: click here
- Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand._



  • Lower Hutt, New Zealand Team Recruitment Full time

    This is a well established and go ahead company in the freight forwarding industry, with offices in Auckland and Wellington in NZ and also in Australia. They are passionate about what they do and are determined to give excellent service. They have a disciplined approach to their business, and will always go over and above for their customers. There is a...

  • Dispatcher

    5 months ago


    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Scheduling Coordinator

    2 months ago


    Lower Hutt, New Zealand Wellington Water Full time

    Amazing growth and career opportunity - Join a dynamic team, improving water loss and consumption - Based in Petone, Wellington close to all amenities This is a full time position 40 hours per week The remuneration range for this role is $62,410 to $88,109 (including KiwiSaver) depending on skills and experience **The opportunity** The Scheduling...


  • Lower Hutt, New Zealand Hutt City Council Full time

    Opportunity to help your community feel safe - Inclusive, passionate team environment - Great benefits and flexible work options **About Us** Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi. At Hutt City Council our vision is to build a connected, resilient, and inclusive city where all of our...


  • Lower Hutt, New Zealand Katz Recruitment Full time

    Work for a company that creates a great culture and work environment - On-going support, training and the opportunity to work with industry leaders - A global leader that prides itself on innovation and driving improvements **Supply Chain Solutions Coordinator ANZ, Wellington - Lower Hutt NZ** - Work for a company that creates a great culture and work...

  • Operations Manager

    4 months ago


    Lower Hutt, New Zealand InterGroup Full time

    Are you a _natural leader_** **and a bit of a character? You’re here right now, reading this for a reason. Maybe you already know your way around hydro excavation and you’re looking for your next move. And we're after more characters like you to come and join us! **What's the job?** Vac U Digga is New Zealand’s leading hydro excavation specialist....


  • Lower Hutt, New Zealand Johnson Controls Full time

    **Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...


  • Lower Hutt, New Zealand Airways Full time

    Lead a globally performing team shaping the future of aeronautical information - Join an innovative organisation at the heart of NZ aviation - Wellington office location **About Us**: Airways International Ltd (AIL) is the commercial arm of Airways New Zealand - providing air traffic services training, simulation & selection solutions, aeronautical...


  • Lower Hutt, New Zealand Wellington Water Full time

    Full timeDue to internal secondment, Wellington Water has a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to supporting our customer needs.The opportunityIf you are passionate about developing high performance teams and influencing the wider organisation to deliver great customer experiences,...


  • Lower Hutt, New Zealand Airways Full time

    Lead a globally performing team shaping the future of aeronautical information - Join an innovative organisation at the heart of NZ aviation - 5 weeks AL, developmental opportunities, well-being perks and more **About Us**: Airways International Ltd (AIL) is the commercial arm of Airways New Zealand - providing air traffic services training, simulation &...


  • Lower Hutt, New Zealand Wellington Water Full time

    Leadership role focused on outcomes for water service provisions - Opportunity to further in-bed practices and customer engagement strategies - Petone based position, through to June 2025 Due to internal secondment Wellington Water have a fixed term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to...


  • Lower Hutt, New Zealand Wellington Water Full time

    Leadership role focused on outcomes for water service provisions Opportunity to further in-bed practices and customer engagement strategies Petone based position, through to June 2025 Due to internal secondment, Wellington Water has a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to supporting...


  • Lower Hutt, New Zealand Wellington Water Full time

    Leadership role focused on outcomes for water service provisions Opportunity to further in-bed practices and customer engagement strategies Petone based position, through to June 2025 Due to internal secondment, Wellington Water has a fixed-term position until June 2025 for a Customer Experience leader with a strategic and analytical approach to supporting...


  • Lower Hutt, New Zealand Overcomer Consultancy and Outsourcing Ltd Full time

    Job Title: Client Information and Technical Officer Location: Lower Hutt, Wellington New Zealand Fulltime Minimum - Maximum Pay ($26-32/hour) Company Overview: **Overcomer Consultancy and Outsourcing Ltd** is a premier provider of outsourcing solutions, specializing in supplying skilled personnel for building and construction projects across New Zealand....

  • Territory Manager

    5 months ago


    Lower Hutt, New Zealand Carpet Court Full time

    Competitive base salary + Bonus + Company Car - Build on established relationships throughout the lower North Island - Promote high end and exclusive imported products from international industry lea **About Us** With a strong brand and even stronger products we pride ourselves on delivering the best results to our customers and celebrating our success....

  • Health Care Assistants

    4 months ago


    Lower Hutt, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District **Location**: Hutt Valley Hospital **Service**: Central Coordination **Contract**: Casual **Salary**: NZNO Meca - Step 1- Step 5 based on experience **Hours**: Varying full and part shifts - availability to be called at short notice is an advantage Kōrero mō te tūranga - About...

  • Office Administrator

    5 months ago


    Lower Hutt, New Zealand TwoTicks Full time

    **About the opportunity**: This is an exciting opportunity for an Administrator to join a dynamic company focused on providing excellence in the field of arboriculture! In this part-time role, you will be responsible for providing administrative and office support to the Managing Director, Operations Manager, and Project Managers. The role requires efficient...


  • Lower Hutt, New Zealand InterGroup Full time

    Are you an experienced Regional Manager and a bit of a character? At Vac U Digga, our people are real good characters who have each other’s backs every day. And we're after more characters like you to come and join us! **What's the job?** Vac-U-Digga brings New Zealand the latest technologies and innovations in hydro excavation and underground asset...

  • Addiction Clinician

    4 months ago


    Hutt Valley, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Ūpoko ki te uru hauora. **Location**: Lower Hutt: Hutt South Team CMHAS MHAIDS **Contract**: Permanent, Full-time **Salary**: PSA MECA Kōrero mō te tūranga - About the role The CMHAS MHAIDS have a permanent fulltime vacancy for an Addiction Mental Health Professionals Our service values include integrity, team work, professionalism,...