Customer Service Consultant

2 days ago

Tamaki, New Zealand MyLotto Full time

**Why choose Lotto?**:
At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way.

Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.

**Our Commitment as a Crown Entity**:
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

**About the role**

We have permanent full-time opportunities in our Customer Service team where your skilled approach to customer and retailer queries, confident communication and passion for positive outcomes will be rewarded as you join a team who inspire Kiwis to dream big and win at work and beyond.

Customer Service is also first point of contact for our retailers who need technical assistance with Lotto NZ terminals and equipment, and support with instore ticketing processes.

**Your day-to-day**:
As a Customer Service Consultant for Lotto NZ, you will:

- Support and engage with our MyLotto online customers and retail network customers throughout their Lotto journey.
- From registration, to how to play our games safely, to payments, to ticketing, to prize claim support.
- Provide real-time, first tier technical support for Lotto NZ retailer
- Resolve customer issues using sound problem-solving tools and techniques.
- Assist with general MyLotto customer support activities.

**A bit about you**:
You will have:

- a customer-first mindset.
- a self-starter approach with strong prioritisation and time management skills.
- strong and effective verbal and written communication skills.
- the ability to interact effectively with a wide range of people.
- the ability to translate technical speak into easily understood language & instructions.
- adaptability and the ability to manage multiple priorities with resilience & composure.
- good operational knowledge of desktop/laptop and mobile device environments, as network and wireless technologies
- a genuine passion to find solutions and use logical thought processes to resolve issues.
- Contact Centre experience is advantageous.

**The detailed stuff**:
If you choose to work in Customer Service at Lotto NZ, you are choosing flexibility, variety, and the opportunity to gain experience and thrive.

We operate 365 days a year, and our hours of operation are:

- 06:30am - 08:00pmMonday, Tuesday, Thursday, Friday
- 6:30am - 09:00pmWednesdays & Saturdays
- 07:30am - 06:30pmSundays

Shift patterns include a weekend day - naturally, Lotto draw days are busy

**How we care for you**:
To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we. Some of this includes:

- Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it
- Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
- An annual wellness benefit to support your wellbeing.
- Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
- Personalised development to help you grow, including access to tools like LinkedIn Learning.
- Recruitment referral bonus.
- Modern office in Newmarket plus barista coffee machine.
- An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
- Parental leave return to work lumpsum payment.
- Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
- Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us

**Come as you are**:
We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood

This is your opportunity to join

  • Customer Service Consultant Mātanga Hāpai Ratonga

    4 months ago

    Tamaki, New Zealand New Zealand Government Full time

    **Your day-to-day**: As a Customer Service Consultant for Lotto NZ, you **will**: - Support and engage with our MyLotto online customers and retail network customers throughout their Lotto journey. - From registration, to how to play our games safely, to payments, to ticketing, to prize claim support. - Provide real-time, first tier technical support for...

  • Customer Service Consultant Mātanga Hāpai Ratonga

    4 months ago

    Tamaki, New Zealand MyLotto Full time

    **Why choose Lotto?**: At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way. Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our...

  • Manager - Customer Service Resolution & Enablement

    2 months ago

    Tamaki, New Zealand New Zealand Government Full time

    **A bit about the role**: Are you passionate about customer experience and ready to take on a pivotal role in ensuring exceptional customer service delivery? As the Manager - Customer Service Resolution & Enablement at Lotto NZ, you will manage complex customer cases, act as a technical liaison during investigations, and optimise our customer complaints and...

  • Manager - Customer Service Resolution & Enablement

    2 months ago

    Tamaki, New Zealand MyLotto Full time

    **Why choose Lotto?**: At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way. Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our...

  • Customer Service Representative

    7 months ago

    East Tamaki, New Zealand UCC Robert Harris Full time

    **About us**: UCC is a business with a strong pioneering history in coffee that has been producing coffee since its establishment in 1933. It creates innovative and sustainable brands for Australasia and beyond. Locally born, our coffee brands are amongst the regions most respected, most iconic, most loved, and most consumed. Eight brands make up the...

  • Customer Service Supervisor

    1 week ago

    East Tamaki, New Zealand Carters Full time

    At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved. **About the role** As a Customer Service Supervisor of our East Tamaki branch, you will...

  • Customer Service Representative

    7 months ago

    East Tamaki, New Zealand Triangle Recruitment Full time

    Our client is a well-established Agriculture Company specializing in manufacturing and distribution of herbicides, fungicides and insecticides in New Zealand for over 20 years. They specialize in working on safer more sustainable chemistry for various sectors in New Zealand. The site contains manufacturing, warehousing, laboratory and sales office...

  • Customer Service Manager- Full Time

    1 week ago

    Tamaki, New Zealand Countdown NZ Full time

    Joining Countdown Newmarket is more than just taking on a new job. You’ll be leading an energetic and friendly team whilst championing the journey to exceptional customer service and making Kiwis lives a little better everyday! We offer a number of benefits to staff including - Training and development - Opportunities for career progression - Work close...

  • Customer Service Manager

    6 days ago

    East Tamaki, New Zealand RBS LTD Full time

    You will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits. - Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods - Measure and report the effectiveness of warehousing activities and...

  • Health Consultant

    1 week ago

    Tamaki, New Zealand Emprego NZ Full time

    Are you an outstanding health or sport and exercise science graduate with a passion for delivering education? Are you looking for variety and interacting with a range of clients? If so, we have an amazing opportunity for an individual with a tertiary qualification in a health or sport and exercise related tertiary qualification to join our team. You will...

  • Aesthetic Consultant

    7 months ago

    East Tamaki, New Zealand LCNZ BOTANY Full time

    We’re looking for an experienced and patient-focused Aesthetic Consultant to join the team at Laser Clinics **LCNZ BOTANY**. At Laser Clinics New Zealand we understand that no two patients are the same. We’re dedicated to providing exceptional customer service making every client feel trusted, valued, along with providing the highest clinical...

  • Customer Service

    2 days ago

    East Tamaki, New Zealand Medi-Rent Full time

    **Customer Service / Administration Role** **About us** Medi-Rent has over 30 years’ experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles. Complete on-the-job training will be provided in this key role to support our Customer Service team....

  • Customer Service and Sales Representative

    7 months ago

    East Tamaki, New Zealand TSB Living Ltd Full time

    **TSB Living Limited **is a distributor and online retailer based in Auckland. We're currently seeking Customer Service Representative Superstar to join our team in Auckland. If you enjoy working in an Fast paced, unique and fun environment with a great team and lots of customer service experience then we need you! **The Role**: - As a front line...

  • Customer Service and Sales Representative

    2 months ago

    East Tamaki, New Zealand TSB Living Ltd Full time

    **TSB Living Limited **is a distributor and online retailer based in Auckland. We're currently seeking Customer Service Representative Superstar to join our team in Auckland. If you enjoy working in an Fast paced, unique and fun environment with a great team and lots of customer service experience then we need you! **The Role**: - As a front line...

  • Customer Service and Administration Supervisor

    7 months ago

    East Tamaki, New Zealand TIMG Full time

    **Customer Service and Administration Supervisor - TIMG** - **Permanent Full-time position**: - **Located in Highbrook, East Tamaki**: - **Company laptop provided** We are excited to announce we have a rare opening for a Customer Service and Administration Supervisor to take the lead for our small-knit team at TIMG. If you’re a confident leader with a...

  • Customer Service and Administration Supervisor

    7 months ago

    East Tamaki, New Zealand TIMG Full time

    **Customer Service and Administration Supervisor - TIMG** - **Permanent Full-time position**: - **Located in Highbrook, East Tamaki**: - **Company laptop provided** We are excited to announce we have a rare opening for a Customer Service and Administration Supervisor to take the lead for our small-knit team at TIMG. If you’re a confident leader with a...

  • Customer Service

    7 months ago

    East Tamaki, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Representative L Highbrook

    2 days ago

    East Tamaki, New Zealand DX Mail Full time

    **Customer Service Representative** **Who we are.** The Information Management Group (TIMG) provides secure information management solutions to NZ businesses and government agencies. Over 30 years of industry experience, TIMG has developed a range of solutions that help customers transform, manage, or destroy their business information. Moreover, TIMG is...

  • Assistant Customer Service Manager

    4 days ago

    East Tamaki, New Zealand Countdown NZ Full time

    **Do you have the attitude, aptitude and aspiration to be a great Manager?...** We’re looking for a **Assistant Customer Service Manager **to join our **Countdown Botany **team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys delighting customers and leading a...

  • Customer Service Person Driver

    1 week ago

    East Tamaki, New Zealand Kennards Hire Full time

    Customer Service Person Driver - East Tamaki - Permanent Lift and Shift Auckland - Largest family-owned equipment hire company in ANZ and still growing - Culture is our secret sauce-we care about our team mates & customers like family - Ongoing training & career development-no experience needed-street parking available - $61,306 salary package + Kiwisaver +...