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Customer Service and Administration Supervisor

1 month ago

East Tamaki, New Zealand TIMG Full time

**Customer Service and Administration Supervisor
- TIMG**
- **Permanent Full-time position**:

- **Located in Highbrook, East Tamaki**:

- **Company laptop provided**

We are excited to announce we have a rare opening for a Customer Service and Administration Supervisor to take the lead for our small-knit team at TIMG. If you’re a confident leader with a strong background in Customer Service and an Administration superstar, this role is for you.

**Who we are and what do we offer.**

The Information Management Group (TIMG) provides secure information management solutions to NZ businesses and government agencies. Over 30 years of industry experience, TIMG has developed a range of solutions that help customers transform, manage, or destroy their business information. Moreover, TIMG is trusted by over 15,000 organisations across Australasia and is wholly New Zealand-owned, backed by the strength and heritage of Freightways.

You will have access to our discounted medical insurance, and a discount with Lumino Dentists, the Employment Assistance Programme (EAP), and Recognition for Service. At TIMG we provide advancement opportunities for career development, including the People Managers Training program which is designed to equip managers at all levels with essential skills and knowledge required for effective management in a modern workplace. Our focus is on providing a supportive team environment. We recognise outstanding performance and reward our staff for their efforts, by presenting “Above and Beyond” awards. Our commitment is to encourage a healthy work-life balance.

**This position will be based in Highbrook, Monday to Friday, 40 hours guaranteed. Based in a premium location within close proximity to a bustling café for your coffee fix and Sushi being just across the door step. Start your day right with the convenience of onsite secure staff parking.**

**What you will do**:
You will focus on providing a friendly work environment and a willingness to listen to customers’ needs as well as having sound product knowledge.

**Key responsibilities**:

- Supervise the Customer Service/admin team and support staff growth by providing training to new staff and monitoring their progress.
- Gain clear knowledge of the customers we have, and ensure standards are aligned with their expectations
- Lead branch administration - by completion of invoicing, record management and reporting as well as other administration tasks.
- Ensure TIMGs service standards are achieved by focusing on continuous improvements of the company's quality and management systems.
- Monitor operational purposes to ensure set procedures are being followed.
- Ensure all Health and Safety procedures are followed.

To be successful in this role, you will need to have previous customer service experience and sound knowledge in Administration.

**What you will have**
- Computer Literacy and Tech savvy especially in Microsoft Office Applications
- Strong interpersonal skills
- Experienced with booking management systems
- Experience in invoicing and reports
- Ability to multi-task and manage your time effectively
- Have excellent communication skills
- both written and verbal
- Ability to work as a part of a team and lead a team
- Applicants for this position should have NZ residency or a valid NZ work visa._
- TIMG is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a pre-employment Police, Medical and drug test. We will require evidence at the pre-employment stage of our recruitment process._

**Job Types**: Permanent, Full-time

**Benefits**:

- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Morning shift

Application Question(s):

- Are you available to work Full-time, Monday to Friday ?
- What type of Customer Service supervising experience do you have?

**Experience**:

- Customer Service: 1 year (preferred)
- Administration: 1 year (preferred)