Customer Care Specialist
6 days ago
**Why work for here?**
This freight forwarder really values the contribution their employees bring, and as such they provide some fantastic employee benefits;
- Flexible working arrangements
- Health Insurance for you and your family
- Gym membership
- Confidential EAP services
- Access to training, learning and development opportunities as well as career progression in a successful global organisation
**Who are you?**
Do you have strong knowledge of international freight with 5+ years’ experience in Imports / Exports sea logistics?
Do you have a strong focus on customer + stakeholder relationships?
Do you possess these key attributes - Self-Control, Persuasive. Improvement Focus, Adaptability, Attentive, Empathy, Positive, Listens, Patience, Takes Responsibility, Resilient, Communicator?
**What is involved with this role?**
Your day will start with reviewing shipment status details + new customer orders for completeness. You will be working closely with the operational care teams and/or other overseas offices to ensure all operational delivery tasks are achieved.
You will be the key point of contact for new Import & Export Sea Logistics customers; informing, assisting and guiding new clients until successfully on-boarded.
To review business awards together with the account owner + analyse down trending/lost customers to initiate reactivation drives. This may include producing operational reports to provide to both internal and external stakeholders.
**How to apply?**
If possible, please submit your CV in Microsoft Word. Alternatively, you can call Yvonne on 0221757329 if you have any questions.
**Some FACTS about Team Recruitment**
- We’ve been matching people with careers in Freight and Supply Chain Logistics for over 27 years
- 79% of our jobs are filled with people from our existing network
- Our consultants have an average of 15 years’ recruiting experience
- Over half of our team have worked in F&SCLso we get it
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