Customer Care Specialist

2 weeks ago

New Zealand Mecca Brands Pty Ltd Full time

Are you known for your ability to learn on the fly and your exceptional problem-solving skills? Are you the customer whisperer who receives buckets of compliments, surprising and delighting even the most mission-oriented shopper? Are you passionate about helping customers and championing MECCA’s customer experience? If you answered a big resounding YES to these questions, it sounds like it’s about time you added Customer Care Specialist to your repertoire

We have Part-Time and Full-Time roles available in our Customer Care team for Generalists. This role is based in our office in Otahuhu, Auckland with a hybrid working model.

The Role You Could Play

Customer Care Specialists are responsible for helping to ensure that MECCA delivers the ultimate customer experience. In a Generalist role, you will be the ultimate ambassador of our industry leading service - solving customer problems and providing an informative and engaging experience

Your responsibility will be to help ensure we deliver the ultimate customer experience every single time, whatever team you may be in. In these roles, you will be the ultimate ambassador of our industry leading service - solving customer problems and providing an informative and engaging experience

What You Will Bring

At MECCA we live and breathe our values and do whatever it takes to embrace a positive and energetic culture. We are looking for someone that always does what’s right by the customer and champions service experience, while also maintaining knowledge of our products, services, policies & procedures.
- Previous Contact/Call Centre experience - Essential
- A true passion for the MECCA customer experience, as well as our amazing brands & products
- A motivated, can-do attitude, and the maturity & resilience to work autonomously as well as part of a team
- A friendly, calm and professional manner when dealing with customers
- A commitment to growing and challenging themselves to meet and exceed KPIs
- Fantastic written communication skills, including great spelling & grammar

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way

Some of our other team member benefits include:

- Professional development programs and first-class digitised learning offering
- Health and well-being initiatives
- Reward and recognition programs
- Access to bonus and incentive programs
- Quarterly product allowance
- Unlimited 40% discount

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at

MECCA Brands

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