Customer Care Specialist

3 hours ago


New Zealand Mecca Brands Pty Ltd Full time

Are you known for your ability to learn on the fly and your exceptional problem-solving skills? Are you the customer whisperer who receives buckets of compliments, surprising and delighting even the most mission-oriented shopper? Are you passionate about helping customers and championing MECCA’s customer experience? If you answered a big resounding YES to these questions, it sounds like it’s about time you added Customer Care Specialist to your repertoire

We have Part-Time and Full-Time roles available in our Customer Care team for Generalists. This role is based in our office in Otahuhu, Auckland with a hybrid working model.

The Role You Could Play

Customer Care Specialists are responsible for helping to ensure that MECCA delivers the ultimate customer experience. In a Generalist role, you will be the ultimate ambassador of our industry leading service - solving customer problems and providing an informative and engaging experience

Your responsibility will be to help ensure we deliver the ultimate customer experience every single time, whatever team you may be in. In these roles, you will be the ultimate ambassador of our industry leading service - solving customer problems and providing an informative and engaging experience

What You Will Bring

At MECCA we live and breathe our values and do whatever it takes to embrace a positive and energetic culture. We are looking for someone that always does what’s right by the customer and champions service experience, while also maintaining knowledge of our products, services, policies & procedures.
- Previous Contact/Call Centre experience - Essential
- A true passion for the MECCA customer experience, as well as our amazing brands & products
- A motivated, can-do attitude, and the maturity & resilience to work autonomously as well as part of a team
- A friendly, calm and professional manner when dealing with customers
- A commitment to growing and challenging themselves to meet and exceed KPIs
- Fantastic written communication skills, including great spelling & grammar

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way

Some of our other team member benefits include:

- Professional development programs and first-class digitised learning offering
- Health and well-being initiatives
- Reward and recognition programs
- Access to bonus and incentive programs
- Quarterly product allowance
- Unlimited 40% discount

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at

MECCA Brands



  • New Plymouth, New Zealand Tsb Full time

    Add expected salary to your profile for insightsAt TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the RoleThe Customer Care Specialist position is our first point of contact, responsible for...


  • New Plymouth, New Zealand Tsb Bank Full time

    We've got locations across the motu and offer various types of flexible and remote working options. So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you. If you don't see what you're looking for, bookmark this page, and check back soon.Customer Care SpecialistBased in...

  • Lexus Customer Care

    1 week ago


    New Zealand Toyota New Zealand Full time

    **Lexus Customer Care** - Are you excited by the opportunity to work in a fast paced and dynamic industry' Do you have a passion for customer service, and enjoy being part of a successful team' If yes, then this is a superb opportunity to join our Lexus of Christchurch team in a Customer Care role._ Lexus of Christchurch is looking for a Customer Care...

  • Team Leader

    7 months ago


    New Zealand Mecca Brands Pty Ltd Full time

    We are looking for a passionate and inspiring Team Leader to join our rapidly growing Customer Care team, helping to ensure our customers have a seamless experience every time, regardless of the complexity of their issue! The Role You Could Play: Leading a team of our Customer Care Specialists, you will be responsible for ensuring we are delivering the...


  • New Zealand North Beach Full time

    **Customer Care Coordinator** **Auckland**: **Type** Full time **Description** North Beach is currently looking for a Customer Service Coordinator to join the Customer Care and Ecommerce team. This is a full time position based in our Albany Head Office, responsible for driving customer satisfaction and owning general administrative functions. Daily...


  • New Zealand North Beach Full time

    **Customer Care Coordinator** **Auckland**: **Type** Full time **Description** North Beach is currently looking for a Customer Service Coordinator to join the Customer Care and Ecommerce team. This is a full time position based in our Albany Head Office, responsible for driving customer satisfaction and owning general administrative functions. Daily...


  • New Zealand Potentia Full time

    Our client is a rapidly growing SaaS company, that is on a mission to empower businesses in efficiently managing health and safety. They are currently seeking a dynamic and customer-focused individual to join their team as a Customer Success Specialist for a full-time remote position. **Key Responsibilities**: - Act as the primary point of contact for...


  • New Zealand SeaLink Travel Group NZ Limited Full time

    **_People come and stay at SeaLink because of one boat, one team we might have all arrived on different ships, but we are all on the same boat together._** We have an exciting full-time position based at Half Moon Bay for a customer centric person, delivering the best customer service experience around. You must enjoy working with people from all walks of...


  • New Zealand Rentokil Full time

    **Exciting Junior Opportunity at a Global Organization** Are you looking to kickstart your career with a renowned global company? We have an exciting entry-level position available that could be the perfect fit for you! Join us in our Auckland office, based in Mt Wellington on a **permanent, full-time basis**. We offer a competitive starting salary,...

  • Registered Nurses

    6 days ago


    New Zealand The Ultimate Care Group Full time

    **ULTIMATE CARE ROSEDALE - REGISTERED NURSES** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 18 residential facilities throughout New Zealand. Our Rosedale Facility in Albany are looking for an experienced nurses to work rostered and...


  • New Zealand Toyota New Zealand Full time

    **We are seeking a Customer Experience specialist to join our Service team.** At Taupo Toyota we believe in going the extra mile for our guests and staff. Due to an internal transfer, a rare opportunity to join our Service Department and help guests with their vehicle servicing needs has come up. **The Opportunity**: This role is focused on providing...

  • Caregiver

    18 hours ago


    New Zealand The Ultimate Care Group Full time

    **SENIOR CAREGIVERS - ULTIMATE CARE ROSE LODGE** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 19 residential facilities throughout New Zealand. We have 2 full time opportunities for experienced **Senior Caregivers** at our Rose Lodge...

  • Cleaner - RHapsody

    6 days ago


    New Zealand The Ultimate Care Group Full time

    **CLEANER ULTIMATE CARE RHAPSODY** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 18 residential facilities throughout New Zealand. We have an opportunity for an experienced Cleaner at our Ultimate Care Rhapsody Facility - situated in Lower...

  • Nursing Opportunities

    3 hours ago


    New Zealand The Ultimate Care Group Full time

    The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 18 residential facilities throughout New Zealand. **Ultimate Care Allen Bryant** is a well-established, community-based dwelling with a homely 'west coaster' upbeat feel and we are looking for...

  • Registered Nurse

    3 hours ago


    New Zealand The Ultimate Care Group Full time

    **Registered Nurses Ultimate Care Oakland** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 19 residential facilities throughout New Zealand. We have an opportunities available in our **Oakland** facility which is set in the...


  • New Plymouth, Taranaki, New Zealand NZ Optics 2015 Ltd Full time

    Job SummaryWe are seeking an experienced Optometrist to join our long-established, independent family practice in a beautiful coastal town. As a Senior Eye Care Specialist, you will have the opportunity to work with a well-equipped practice and a highly skilled ancillary staff.About UsNZ Optics 2015 Ltd is a reputable practice with over sixty years of...

  • Multi Domestic

    1 week ago


    New Zealand The Ultimate Care Group Full time

    **MULTI DOMESTIC ULTIMATE CARE OAKLAND** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 18 residential facilities throughout New Zealand. Kensington Court are looking for a dedicated, reliable people who have a passion for working with the...

  • Multi Domestic

    3 days ago


    New Zealand The Ultimate Care Group Full time

    **MULTI DOMESTIC ULTIMATE CARE OAKLAND** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 18 residential facilities throughout New Zealand. Our Facility Oakland is set in the sought-after Avenues, with one-bedroom apartments that offer...

  • Diversional Therapist

    18 hours ago


    New Zealand The Ultimate Care Group Full time

    The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 18 residential facilities throughout New Zealand. At Ultimate Care Rosedale, we are a family. We are looking for a dedicated, reliable person who has a passion for working with the elderly. We...


  • New Zealand The Ultimate Care Group Full time

    **Assistant Accountant / Senior Administrator** - Work in the complex and rewarding Aged Care industry - Full time (40 hours per week) - Work in a busy, interactive office environment - Accounts Receivable billing, Accounts Payable, reconciliation and other projects The Ultimate Care Group Limited is a privately owned specialist residential aged care...