Training Specialist

6 days ago

Palmerston North, New Zealand MSD Full time

**THE OPPORTUNITY**
- Permanent Full-time Opportunity based in New Zealand, covering the Taranaki region
- In field, customer facing role for Allflex Monitoring solutions
- Join an experienced supportive team in a growing expansive market.

The training specialist is required to have a focus on all aspects of the customer experience once they have purchased an Allflex Monitoring solution. Customer care is a guiding principle of all that we do and is integral to our success. This care and support is for the lifetime of the product.

Allflex Livestock Intelligence is a world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex Livestock Intelligence is a Livestock portfolio of digital products within our Animal Health Division.

**WHAT YOU WILL DO**

Your responsibilities will include, but are not limited to:

- Ensuring that All end users have the required training and support to get the most benefit from an Allflex Monitoring, Automation and Milking Intelligence solution
- Carry out the delivery of this training and support making best use of the resources within the Allflex team or our business partners
- Travel extensively across your territory area working directly with our customers
- Drive awareness of Allflex Monitoring, Automation and Milking Intelligence technologies
- Ensure good communication with all users and Allflex staff
- Fault finding of hardware and software systems
- Liaising, reporting and testing in conjunction with Allflex colleagues and our dealer network as required
- Maintaining a clear list of issues that are to be resolved, when, where and by whom and relating to what customers
- Supporting the technical team in implementing hardware, firmware and software updates
- Supporting sales team as required
- Answering queries and supporting customers on the Allflex user group Facebook page
- Liaising with other companies to interface to drafting systems or software systems
- Ensure all end users, staff and business partners are aware of software improvements, new releases and new features
- Attending shows, conferences, field days, training sessions and various sales promotion activities as required
- Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days or trade shows.
- Some wider travel may be required

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- Excellent communication skills - written and verbal
- Excellent analytical skills
- Able to assess the training needs and deliver tailored programs to suit customers' needs
- Monitor and evaluate training programs effectiveness, success and RO
- Ability to plan, multitask and manage time efficiently
- Strong relationship management skills and a customer first approach
- An ability to engage at various technical and operational levels
- Strong computer skills
- Excellent record keeping skills
- A strong understanding and passion for New Zealand agricultural industries
- Full, current NZ driver’s license

**WHAT YOU CAN EXPECT**
- Supportive team
- Training provided
- A fulfilling role within a trusted Global Leader
- On call roster, once every six weeks
- Working ratio: 3.5 days in field customer facing, 1.5 working from home
- Tools of trade provided, car, laptop, phone etc.

Our Animal Health Division is the global animal health business unit of our company dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threat

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