Underwriting Support Officer

2 months ago


Wellington City, New Zealand Fidelity Life Full time

Permanent Fulltime role
- Life, Health and Trauma cover
- Awesome team environment

**The Opportunity**
Fidelity Life is on a journey to put the customer at the heart of everything we do, which touches on people, processes, systems, and products. As a result, we have an exciting opportunity for an Underwriting Support Officer to join our customer experience team. This is a fulltime, permanent role based in our Wellington CBD office.

The Underwriting Support Officer plays an integral role within the business by enabling the delivery of business and customer outcomes through administration of the underwriting pipeline.

Some key day to day responsibilities include:

- Manages the delivery of customer letters and documents for the customer experience team
- Performs administrative tasks to support Customer Experience customer requests
- Managing customer contact to provide superior outcomes for customers and stakeholders.
- proactive outbound calling to support improved customer and underwriting outcomes.

**About you**:
You are passionate about providing exceptional customer service and will bring proven experience in a similar support role. You’ll be an excellent communicator (both written and verbal), have high attention to detail and proven ability to build strong lasting relationships with colleagues, stakeholders, and customers.

You have mastered the ability to work towards deadlines, prioritise and manage multiple work requirements at a time and pride yourself on being a strong team player, that enjoys a collaborative environment

Together with this you will bring:

- Experience in an administrative or contact center environment (preferable)
- Demonstrable experience using Microsoft Office 365 suite and Outlook

**About us**
Fidelity Life is New Zealand’s largest locally owned and operated life insurer. We have a clear, winning aspiration, built around transforming our industry through a customer lens. It’s easy to talk that talk, but we are already walking the walk - using smart technology, data & insights, and digital capability to unlock a deep understanding of our customers and provide innovative solutions and experiences that meet their needs. We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education nationwide, to provide better protection for all New Zealand families and whanau.


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