Clinical Specialist

4 months ago

Auckland City, New Zealand Boston Scientific Corporation Full time

**Work mode**:Field Based**Onsite Location(s)**:Auckland, AUK, NZ**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.- Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you’ll see first-hand the impact you have on individual lives - one patient at a time.- The position of Clinical Specialist Hybrid, Electrophysiology (EP) and Cardiac Rhythm Management (CRM), provides field/remote clinical, technical and educational support in EP and CRM to all hospitals in NZ. It also includes being available to support the broader ANZ Rhythm Management business on an as-needs basis. Frequent travel, often out of business hours, with occasional overnight stays, will be required. Being available via phone to support our customers and patients at out of hours times, is also part of the role.**WHAT WILL YOU BE REPONSIBLE FOR?**
- Maintaining a high level of technical and market knowledge on an ongoing basis
- Developing a deep understanding on the workflows and specificities of each hospital and business relationships with hospital personnel (e.g. through informal conversation, meetings, participation in conferences) including making new contacts in other departments within hospitals, to ensure that products are trained and utilised in accordance with instructions for use
- Building strong relationships with existing customers to understand their needs as well as identify potential new business opportunities across New Zealand
- Completion of relevant administration including reporting, stock validations and inventory management
- Attending meetings, conferences and exhibitions as required to promote Boston Scientific products and services
- Maintain all company assets, including assigned inventory, in good order and in accordance with BSC audit and process requirements
- Completing market analysis and regular reporting as required
- Managing travel and entertaining expenses as per company policy

**Cardiac Rhythm Management Clinical Specialist Hybrid**
- Understand and identify your customer needs including practices and policies as well as identifying any competitor activities
- Plan and carry out Educare education meetings at least once per month

**Electrophysiology Clinical Specialist Hybrid**
- Utilising your technical knowledge of the field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of pulsed field ablation, radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to provide:

- Clinical support of cases using our technologies, including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
- Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
- Attending cases face to face (or remotely) with customers to provide clinical support, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes/techniques associated with Boston Scientific electrophysiology products including FARAPULSE, POLARx, LAB SYSTEM PRO, MAESTRO 4000, METRIQ and RHYTHMIA (in future), plus support for the full range of Boston Scientific EP catheters
- Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation
- Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions

**KEY COMPETENCIES REQUIRED FOR SUCCESS**

**Product/Technical Knowledge**
- Proactively keeps up to date with technical knowledge in CRM and procedures
- Proactively keeps up to date with technical knowledge in electrophysiology.
- A thorough understanding of Cardiac Electrophysiology, biophysics of radiofrequency and cryoablation and Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity

**Relationship Building**
- Builds and maintains effective networks that add value in achieving work related goals
- Skilled in building rapport with a wide variety of individuals
- Understands the bal

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