Insurance Consultant

2 weeks ago


Wellington City, New Zealand Madison Recruitment Full time

At Chubb Life Insurance New Zealand, we pride ourselves on our people-centred culture and continuous improvement approach It takes our people to achieve this and we’re looking for new Insurance Consultants - Service to join our team in Auckland and Wellington.

Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most. For our service team, that means being an approachable, knowledgeable, empathetic, and providing excellent service.

**Our role**
This is a phone-based position perfect for people who thrive in a service orientated environment, enjoy having engaging, purposeful conversations, and love to be constantly learning.

**Day to day you will be**:

- Delivering excellent customer experiences through answering and responding to customer enquiries throughout all Chubb Life channels via inbound, outbound, and digital communication channels
- Ensuring that clear, concise, and courteous information is provided at all times, while optimising every opportunity with the customer to identify and fulfil their enquiry
- Able to meet and exceed call quality requirements, guidelines and KPI’s
- To be actively involved in the team environment and proactively suggest improvements and input into reviews of services or processes as required

**Days/ hours**:

- Monday to Friday - 37.5 hours per week rostered between 8am - 6pm
- Hybrid work from home/office based
- After the initial training period is complete you have the option to work from home 3 days a week
- Wednesdays are mandatory days in the office

**About you**:
While some of our best people have come from contact centre or phone-based backgrounds, experience is not essential. In fact, we’re pretty open when it comes to your work history - most important to us is finding people who:

- Have excellent customer service skills - both verbal and written
- Are technically savvy and have the ability to grasp and navigate multiple systems with ease
- Believe in delivering excellent work always
- Are customer-centric
- Can follow business guidelines whilst still providing great service

**Benefits, why you’ll love working for Chubb Life**

Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include:

- Flexible working
- Promotion of health and wellbeing including discounted health insurance, gym subsidies and fresh fruit
- Option to enrol into the Chubb Limited discounted stock purchasing scheme
- Access to EAP Services



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