Team Leader

4 months ago

Auckland City, New Zealand Mitre10 Full time

**Our organization**

As the biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.

As a Kiwi owned business partnering with some of New Zealand’s best-known brands, we are uniquely placed to retain the special, local family feel of a small business, with the support of national networks, infrastructure, systems, and training.

Since Riviera Hardware Holdings inception in 2009, where we started out with a small local Mitre 10 store in Warkworth, we have grown to be the largest group of stores within the Mitre 10 national network. We are proud to offer our customers a shopping experience like no other in New Zealand’s largest hardware retail store; Mitre 10 MEGA Albany as well as New Lynn, Warkworth, Whangaparoa and Silverdale, boast Columbus Coffee shops. We also have a Distribution Centre and own our own Frame and Truss Manufacturing Plant.

**About the Job**

We have an obsession for raising the bar on what people think a retail experience should be. More Innovative. More Sustainable. More Digital. More Fun. As part of your valuable contribution, you will be rewarded with a competitive salary and range of employee benefits; This is a fully on-site role located in store at Mitre 10 MEGA New Lynn; Permanent, full-time opportunity in a driven and collaborative team. This role requires weekend work and a degree of flexibility to match our trading hours.

**About the role**

Due to recent internal staff changes, we are looking for several leaders who can ensure our team members and specialists want to deliver exceptional service to Every Customer, Every Time. If you have had any of these previous job titles Zone Leader, Department Leader, Team Leader or Team Supervisor we want to hear from you

Leader - Front end
- Reporting to the Retail Manager - Service, delivering the customer service experience across the front of store operations including checkouts (_processing all transactions including cash, eftpos, credit cards, gift vouchers and on-account) and _customer services_ (refunds, exchanges, returns, faulty goods repair, special orders, click and collect and home delivery) would be the prevue of this role.

Leader - Inwards Goods

Reporting directly to the Retail Manager - Operations, your role as Inwards Goods Team Leader will be to maximize the efficiency of the Inwards Goods operation, by supervising your team members in a way that ensures all stock entering and leaving the Inwards Goods area is processed in an accurate and timely manner. You will have a proven knowledge of inwards and outward goods, dispatch or logistics and have a high level of physical fitness as some lifting of product is required.

Leader - Retail

If you are passionate about merchandising standards and have an eye for detail then this role might be for you. Your scope of work would include maximizing the efficiency of the team so that they are delivering the operational standards (general merchandising, promotional execution, overall tidiness, and cleanliness) within the store and adjacencies.

**What will you bring**
- Ideally you would have 3+ years’ experience in a retail environment at mid-management level.
- You have previous team leadership experience regularly leading 15+ members of staff.
- You are someone who leads with a hands-on approach.
- You have solid operational knowledge of supply chain and suppliers and the supply chain process.
- You would demonstrate a high level of stock integrity awareness.
- You have decision making capability in a fast paced, deadline driven environment.
- You have great Administrative and time management skills as it relates to retail and leadership responsibilities
- You would be prepared to commit to at least one weekend day and have some flexibility to match our trading hours which could include some early starts and some late finishes. The non-peak season store trading hours are from 7am to 7pm.

**In addition to the above, you will need a high level of competence in the following areas**
- Coaching and supporting team members to achieve required performance standards and fulfil expectations.
- Championing health and safety, ensuring safe work practices within your team.
- Championing continuous improvement within your department.

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