Anz Account Manager/customer Success Manager

3 months ago

Auckland City, New Zealand First AML Full time

**Introduction**:
Who are we and why work for us?

We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focussed on running their business. First AML isn't just a "start up", we're in growth mode which for you means your career will grow with us as we create a Global NZ success story.

Your role will directly impact the growth of our business which in turn will accelerate your career. At First AML we have a bigger meaningful purpose, through our product we help everyday people access the financial system, while limiting criminal exploitation and that is important to us.

Diversity and inclusion is something we are passionate about. We are continuously looking for ways to make improvements across the business and are proud of our safe & inclusive workplace, we encourage people to bring their authentic selves to work.

The Perks

At First AML we do what we say we’re going to do, we are honest, respectful and authentic with one another.

Hybrid Role - once you are fully ramped you’ll be able to work from home 2-3 days a week

Additional Annual Leave - We give you 5 weeks of annual leave

Annual Training Budget - $1000 every year dedicated to your growth and professional development - it’s up to you how to spend it?

Shares - You’ll have a pathway to participate in our employee share option programme (you become an owner of First AML)

Wellbeing Programme - From discounted medical appointments, in house massages and so much more.

Additional Parental Leave Payments - We match government parental leave payments and we’ll make this work best for you and your family

Social Side - We have regular social events, from shared lunches, team outings and quiz nights

Feedback - To help you grow as much as possible, you’ll receive regular coaching and feedback

Global Secondments - With offices in London, Auckland and Sydney (and more to come) you’ll be given the opportunity to work abroad

**Description**:
**Account Manager/Customer Success Manager**:
You’ll care and grow your very own portfolio - we like to think of it as your own little business to ‘grow’, ‘scale’ and ‘manage’.

.this is where you come in

You’ll be spending around 65% of your time caring for your customers
Creating a strategic plan to grow the value of your portfolio will be one of your top priorities
Help to solve the complex problems your customers bring to you
Collaborate with a number of our teams including customer delivery, sales and senior leadership

**Here is what we’re looking for**:
Hunger to have a successful career in a Tech Start-Up
You're an absolute people person
Willing to go above and beyond to transform your customers into First AML ambassadors
Great resilience and you have the ability to bounce back from setbacks
Naturally curious, inquisitive and a critical thinker
2 years in a similar role
You’re high energy and recognise that your activity directly impacts your results
You have bucket loads of initiative, with an engaging, creative and professional approach

So what’s next?

We like to make sure that we advertise our positions for a good amount of time, so that people have time to see the role, learn a little more about us and then to put their best foot forward. This will normally be for around 1 week.

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