Senior Network Support Engineer

3 weeks ago


Christchurch, New Zealand Airways Full time

**About us**:
Our people manage New Zealand's 30 million square kms of airspace, providing air traffic control, surveillance, communication, flight inspection, mapping, and airspace design services. We work with government, regulatory authorities, airlines, airports, and the general aviation community to ensure pilots, passengers and goods reach their destination - safely. At Airways, our values underpin all that we do. We value Safety, Each Other, Excellence and Success in all that we do.

**About the team**:
As a safety critical, high availability, distributed system; air traffic management system engineering is the top of the heap in terms of complexity. There is no down time, system must run 24 hours a day, 365 days a year, even during system upgrades.

This flows into the telecommunication network not being your standard critical comms network and is equally complex to ensure the services work as expected.

The Network Support team carry out the ongoing activities and procedures required to operate, manage, and maintain the network infrastructure. This includes the responsibility for the performance and availability of the networks and network management systems.

A major focus is on the implementation and support of network changes to the Airways operational networks and international client networks as required.

**About the role**:
Airways NZ Network Support Engineers are responsible for the operation and continuity of delivered network services. This includes fault finding, hardware and software configuration, network performance and improvements, while ensuring enterprise and operational network security and integrity are maintained.

**About you**:
You’ll be highly skilled in network management, operation, and support. Able to research solutions for any request assigned to you or the team and work with mínimal guidance.

Additionally, you’ll be experienced in coaching and mentoring the performance and development of junior or trainee team members.

For success (and to be considered) you’ll hold:

- A relevant tertiary qualification in a technology related discipline (diploma or degree level).
- A minimum of 5 years of experience in a network support or network operation role, in a complex critical infrastructure environment.
- Experience gained in organisations of similar size (800+ employees) and complexity (SOE with multiple locations and companies, running a mix of IT/OT).
- A safety mindset with being able to effectively assess and communicate risks.
- Proven technical skills using various vendor routing, switching platforms.
- Expert knowledge of multicast across mixed vendor environments.
- Interest in developing automation of network tasks.
- Proven high standard of clear design documentation.
- Experience in security by design concepts.
- A passion for excellence and attention to detail.

Beneficial:
Previous senior level experience as a network support engineer in the telecommunications or banking sectors, or other large multi-platform environments.

**About our values**:
Airways is committed to reflecting the diversity of Aotearoa and creating a diverse, equitable and inclusive workplace where people feel they belong and can be their authentic self at work. To achieve this, we are working hard to gain our Rainbow Tick Accreditation to ensure Airways is a safe and welcoming workplace for all employees.

**To apply**:
Airways offers a competitive package and a great place to work and an international reputation for innovation and success. You'll work with some of the most experienced, talented, and dedicated engineers in the industry.

NO AGENCIES PLEASE.

Permanent Full Time

**Job no**:Tech - SNSE - CHC

**Location**:Christchurch

**Closing Date**:Friday, 3 May 2024



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