Gm Technology
4 days ago
Auckland CBD based
- Key leadership role sitting on ELT
We are looking for a very customer centric leader to head up the technology and customer operations division within a very high-profile service-based organisation that has gone through significant transformational change and is on a strong growth trajectory with ambitious targets.
Within this function there is a broad range of cross functional teams that deliver optimal value and customer experience which is underpinned by technology. These teams include Customer Service (contact centre), DevOps and infrastructure, Business Transformation, Development & Delivery, Cyber Security and Commercial Services; so a very interesting and complex portfolio.
This is an executive role within the structure, and reports directly to the Managing Director, who has a wealth of experience and is highly regarded in the sector, with exceptionally high drive and driven by the customer experience.
As part of the executive leadership team, this role is responsible for thought leadership, strategic planning, and delivery to ensure optimal value from technology focusing on the customer experience. You will need a proven background in leading large diverse teams, have an exceptional knowledge of technology, digital and data with the ability to operate at a strategic level and be comfortable involved in the tactical execution.
There is an advantage if you have expertise in the financial services sector however other customer led, service-based organisations are also of interest.
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