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Business Administration Manager

1 month ago

Auckland City, New Zealand AA New Zealand Full time

The AA is one of New Zealand's most enduring brands and has become a permanent feature of our cultural landscape with more than 110 years of history.

The Business Administration Manager will drive and motivate the performance of the Administration team ensuring all functions related to finance and support services deliverables are achieved with agreed accuracy and timelines.

You will enjoy working in a fast paced dynamic environment and be able to develop processes that make the team run well.

**Key Responsibilities**:

- Ensure all customer on-charges are completed in accordance with customer contracts within agreed timeframes
- Ensure all renewal, remittance and data-upload processes are completed with accuracy and within agreed timeframes
- Approve supplier invoices in accordance with delegated financial authority
- Responsible for BVS, AA Auto Glass and Contact Centre banking, processing and reconciliations
- Ensure that contract administration functions and escalations are managed effectively and in compliance with the relevant AA policies, procedures, including privacy security, and Health & Safety
- Maintain existing process documentation and develop new documentation when new processes are added
- Support National Manager, Business Performance & Improvement to achieve the overall business performance, efficiency and improvement goals
- Provide leadership and direction to all your people through structured observation and coaching, proactive communication and successful introduction of initiatives and change
- Drive a culture of continuous review and improvement within the team
- 2+ years of experience in a leadership role
- Strong knowledge of banking and recon procedures
- Excellent written and verbal communication
- Strong time management & problem solving skills
- Excellent relationship and stakeholder management
- Good computer literacy, Excel spreadsheets, MS Office products, Word and Outlook
- Experience in SQL, Tableau and Verint systems

The AA is much more than its Roadservice roots. We offer vehicle testing services, WoF's, vehicle repairs and service, driver licensing, driver education, tourism, insurances, advocacy, advice and many Member benefits that include fuel discounts, free professional eye checks, free driving lessons and free maps.

We exist to provide excellent service, guidance and value to our 1.8 million Members - this is the heart of the AA and defines everything we do.

With almost 1000 employees as well as different contracting opportunities this means there are a variety of careers available through the AA.

**If this sounds like you, APPLY today**

**#LI-AK1