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Remote Sales Operator for Australian Business

2 weeks ago

Auckland City, New Zealand Tom's Pest Control Full time

Tom's Pest Control aims to be a leader in the pest control services sector of Australia (and New Zealand). Our commitment to providing permanent solutions and our focus on service and quality allow us to dominate the industry with superior service standards.

We are looking for a motivated and customer focused inbound phone operator to work remotely helping to take sales calls and help deal with day-to-day operations within a nationwide Australian pest control business.

This role would be within Australian working hours and would also be ideal for someone with a sales or customer care background.

**Duties & Responsibilities**:
1- Answering phones from customers professionally and responding to customer inquiries and complaints

2- Handling and resolving customer issues regarding product sales to customer service problems

4- Identifying, escalating priority issues and reporting to the high-level management.

5- Completing call notes and call reports as necessary and updating them in the CRM.

6- Managing administration, communicating and coordinating with technicians for the required jobs.

**Job Requirements**:
1- Fluent English is essential.

2- Laptop and good internet connection.

3- Customer service / sales experience would be advantageous.

4- Good computer skills.

5- Excellent communication skills, both verbally and written.

6- Bachelor's degree an advantage but not essential.

**Job Qualifications**:
1- Ability to work well with others.

3- Able to react effectively and calmly in stressful situations.

4- Able to maintain customer confidence.

Please respond with your CV along with a cover letter detailing a little bit about yourself, what you are currently doing, and a little about your experience if you have any.

**Job Types**: Full-time, Subcontract

**Salary**: $20.00 - $27.00 per hour

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- What's your internet speed?
- Please list any software you were using if you ever worked as Sales/CS Operator